Using Twitter to Run Cities Better: Governance @SF311
It will soon be nearly four years since then San Francisco mayor, Gavin Newsom visited Twitter headquarters. He told Biz Stone (one of the Twitter founders) about how someone from the city had sent him a Twitter message about a pothole. A discussion about "how we can get Twitter to be involved in advancing, streamlining, and supporting the governance of cities," led to the creation of @SF311 on Twitter that would allow live reporting by citizens of service needs, feedback, and other communication. Perhaps the most innovative aspect at that time was that citizens would be able to communicate directly and transparently with the Government. San Francisco was the first US city to roll out a major service such as this on Twitter.
Twitter offers several advantages over phonecalls or written requests made by citizens, some of which I have mentioned before:

Web 2.0 is improving governance, with or without the help of the government in question, and irrespective of whether the country is developed or not.
Can Information and Communication Technology (ICT) effectively promote the implementation of Human Rights? This was the topic of a thought-provoking presentation organized by the World Bank Institute (WBI) together with the Nordic Trust Fund in OPCS, which explores how a Human Rights lens could help inform Bank projects. The presentation on July 17, 2012 was based on a draft report developed as part of ICT4HR project under
These are some of the views and reports relevant to our readers that caught our attention this week.
Perhaps the biggest challenge to harnessing technology for economic development is addressing the digital divide. How can we do so? This is a big question and to answer it comprehensively by looking at all the work on this area is beyond the scope of this blog. However let’s look at a few obvious ways of overcoming the digital divide:
Our Top Ten Blog Posts by Readership in 2011
Our Top Ten Blog Posts by Readership in 2011
Here's an interesting example of anti-corruption work in the mobile realm: a new application called Bribespot helps ordinary people report on instances of corruption they witness in their daily lives. According to this
Disaster management 2.0: scalable human connections fired by high technology