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public sector reform

Are Citizen Service Centers Viable?

Sabina Panth's picture

In my earlier blog post, I had conceived the idea of 'fee-based service centers' that can be run through public-private partnership with the goal of improving citizens’ access to, and delivery of, government services.  The concept was considered in the context of sustainability of demand for good governance practices in relation to the aid dependency culture of civil society organizations.   Recently, I became aware that such ‘fee-based service centers’ do prevail and, in fact, have caught the attention of policymakers and development experts.

Skeptics and Idealists in Demand

Sabina Panth's picture

Two types of reaction are common when talking about civil society engagement in public sector reform: 1. Skeptical.  2. Idealistic.  This leaves very little room for a realistic view to genuinely reflect on the actual impact and contributions of civil society in good governance work. 

Information Gathering for Demand-led Initiatives

Sabina Panth's picture

Access to pertinent public data is crucial to inform and mobilize citizens in demanding better governance.  Experience shows, however, that the process involved in garnering public data is arduous and often confronted with strong resistance.  To begin with, the planning and execution of government programs and budget are seldom performed in a transparent manner and even when the information is made available, the technical use of the language and the procedures involved in the execution make it very difficult for a lay person to decipher and analyze them.  Problems are also encountered with incomplete or badly maintained records of public expenditures and service delivery.  In addition, the officials who are in charge of managing the programs are cautious in releasing the records for fear of consequences from the disclosed information.  In spite of these constraints, methods have been developed to promote transparency in the planning and implementation of public programs and budget through what has been a long process of information gathering and advocacy campaigns.