Syndicate content

Return on Investment

Lessons on Development from the Immigration Queue

Tanya Gupta's picture

For those who work and live in Washington DC, flying into Dulles airport at the end of a long journey only to be greeted by long queues at immigration is never easy.  One hears a lot of complaints about immigration processes and it is human nature to talk about it when the government does something wrong rather than when things go right.  Global Entry - an initiative of the US Government (Customs and Border Protection) - a neat way to avoid the long line - is getting it exactly right.  I recently signed up for the Global Entry Program that allows travelers returning to the US, a quick entry back through fewer checks at immigration.  In my case, I got through immigration at Washington Dulles in 15 minutes from landing to a taxi!

The Global Entry Program is a great example of using technology to spur innovation and efficiency in the public sector in the following ways: