For those who work and live in Washington DC, flying into Dulles airport at the end of a long journey only to be greeted by long queues at immigration is never easy. One hears a lot of complaints about immigration processes and it is human nature to talk about it when the government does something wrong rather than when things go right. Global Entry - an initiative of the US Government (Customs and Border Protection) - a neat way to avoid the long line - is getting it exactly right. I recently signed up for the Global Entry Program that allows travelers returning to the US, a quick entry back through fewer checks at immigration. In my case, I got through immigration at Washington Dulles in 15 minutes from landing to a taxi!
The Global Entry Program is a great example of using technology to spur innovation and efficiency in the public sector in the following ways: