- Start the diagnosis with a focus on the problem to be solved, the challenge to be confronted (not general, big picture analysis for its own sake);
- Probe why the bad equilibrium exists/persists by investigating the roles of (a) structural factors (b) formal and informal institutions…the rules of the game and (c) stakeholder interests, networks and power; and
- Find a feasible path to reform/change in the specific context.
The water sector is very much a matter of supply and demand – and you better not forget about the demand side. Reform in any sector depends on public support. A new Learning Note on “Communication for Water Sector Reform: Obstacles and Opportunities,” published by the World Bank’s Operational Communications department, showcases the role of strategic communication in making water sector reform successful and sustainable.