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Information and Communication Technologies

Grievance Redress Mechanisms – Do they work?

Shamiela Mir's picture

Among many tools that enable gathering of project beneficiaries’ concerns and solving them are Grievance Redress Mechanisms (GRMs). Although the mechanisms themselves are not new, World Bank teams are increasingly encouraged to systematically include GRMs in their projects to increase beneficiaries’ participation, solve project-related disputes and ensure that projects achieve their intended results. As such, GRMs have been a topic of debate among World Bank staff.  GRMs are also called dispute resolution and conflict management/resolution mechanisms and they are considered to be one of several social accountability mechanisms. The topic is, therefore, not only timely at the World Bank but should also be of interest to development practitioners generally.

Building Active Citizenship and Accountability in Asia: Case Studies from Vietnam and India

Duncan Green's picture

Last week I attended a seminar in Bangkok on ‘active citizenship’ in Asia, part of an ‘Asia Development Dialogue’ organized by Oxfam, Chulalongkorn University and the Lee Kuan Yew School of Public Policy and supported by the Rockefeller Foundation. It brought together a diverse group of local mayors, human rights activists and academics, and discussed a series of case studies. Two in particular caught my eye.

In India, Samadhan, an internet-based platform for citizens to directly demand and track their service entitlements under national and state government schemes, is being piloted in two districts in Madhya Pradesh and Orissa. The pilot is supported by the UN Millennium Campaign and implemented by the VSO India Trust. Here’s the blurb from the case study:

“Crowd-Sourcing” the Millennium Development Goals

Maya Brahmam's picture

The open agenda took a new twist a few weeks ago when Jamie Drummond, the Executive Director of ONE, talked about the open agenda at TEDGlobal  by suggesting that post-MDG goals be “crowd-sourced,” i.e., people around the world should have a say in what they think the new MDGs should be. In a recent op-ed in the Globe and Mail, Drummond refers to this as the “bottom-up” poverty plan and notes, “A new plan can avoid the pitfalls of past top-down approaches – if it supports a more bottom-up citizen-led strategy for sustainable development.”

Can ICTs Advance Human Rights?

Shamiela Mir's picture

Can Information and Communication Technology (ICT) effectively promote the implementation of Human Rights? This was the topic of a thought-provoking presentation organized by the World Bank Institute (WBI) together with the Nordic Trust Fund in OPCS, which explores how a Human Rights lens could help inform Bank projects. The presentation on July 17, 2012 was based on a draft report developed as part of ICT4HR project under ICT4Gov program at WBI. Through various case studies, the draft report looks at both the opportunities and the challenges of effectively using ICT to implement human rights.

The "Education Tsunami" and How "weDevelop"

Tanya Gupta's picture

Why is this generation experiencing a “tsunami” in higher education? (as coined by President of Stanford, John L. Hennessy and then popularized by writer David Brooks) We think it may be because (thanks to technology) there has been an elemental shift in power from the education providers to the beneficiaries.  An empowered user has the ability to demand how education is delivered and even change the traditional model of education.  Students are far more empowered now as there is an excess of information available, faculty are no longer indispensable founts of knowledge. Students are looking for an outcome-oriented education (e.g. that result in skills or a job).  Education can be delivered to thousands using broadband networks and home computing technology.  As the economy weakens, non-traditional students are demanding education that is flexible in terms of timing, payment, knowledge and skills.  Tech savvy students want technology intensive education delivered in bits and not necessarily a semester long course.  This has created a situation where an empowered beneficiary (of education) is setting the terms, demanding flexibility and along with education start-ups/newcomers are helping create new modes of education delivery and educational content.

Weekly Wire: The Global Forum

Kalliope Kokolis's picture

These are some of the views and reports relevant to our readers that caught our attention this week.

International IDEA
Do Accountability Mechanisms in Safety Nets Improve Access to Social Services? The case of Brazil’s Bolsa Família

"This paper was part of International IDEA’s work on “Democracy and Development” in 2011. It was selected as a contribution to stimulate debate on and increase knowledge about the impact of democratic accountability on services. A summary of the papers selected and an analysis on some general trends are provided in “Democratic Accountability in Service Delivery: A Synthesis of Case Studies”

The study analyses a semi-governmental mechanism for accountability called social control councils. Through this mechanism beneficiaries are supposed to provide feedback on health and education services. However as beneficiaries have been heavily underrepresented in these councils and membership tends to be skewed towards the local government, they have not been able to function as intended." READ MORE

Mashable
How the Arab World Uses Facebook and Twitter

“Social media has been often touted for the role it played in the popular uprisings that have spread across the Arab world since December 2010. Despite the buzz, you may be surprised that only 0.26% of the Egyptian population, 0.1% of the Tunisian population and 0.04% of the Syrian population are active on Twitter.

Of all the countries in North Africa and the Middle East, Twitter is most popular in Kuwait, where 8.6% of the population is active users, defined as those who tweet at least once per month. Facebook’s more popular throughout the region. In its most popular country, the U.A.E., some 36.18% of the population is on Facebook.” READ MORE

Is Education for All Finally Possible?

Tanya Gupta's picture

The tragedy of our times is that access to quality education is limited.  Whether in the US, internationally, education remains a privilege that only select few are entitled to, whereas a majority of this without financial resources are forced to compromise on the quality of education or go without. This perpetuates a cycle of poverty and illiteracy which condemns the poor to stay poor. In the past few years technology has emerged as the single biggest game changer in the field of education.  As computing has become cheaper and more powerful, access to technology has increased proportionately. Another trend has been led by those who question traditional education methods and structure. For example many feel that teachers unions lead to a shift in focus away from the child to the pecuniary interests of the teachers. Others argue that the traditional classroom lecture where teachers talk and students listen is no longer effective. These trends have led to some interesting developments. Of these one is the focus of nonprofit organizations on supplying cheap tablets for free in the developing world. Another is the interesting possibility of eliminating school systems and teachers via innovative use of technology.

Weekly Wire: the Global Forum

Johanna Martinsson's picture

These are some of the views and reports relevant to our readers that caught our attention this week.

Freedom House

Nations in Transit 2012

"Nations in Transit is Freedom House’s comprehensive, comparative study of democratic development in 29 countries from Central Europe to Eurasia.

Findings in Nations in Transit 2012 suggest that the countries that have achieved the greatest democratic success since the Cold War’s end are now displaying serious vulnerabilities in their young democratic systems. Over the past five years, stagnation and backsliding is evident in key governance indicators across the new EU member states and countries of the Balkans. Hungary, a powerful example of this trend, continued on a negative trajectory that was propelled by the current government’s drive to concentrate power. Ukraine’s scores similarly continued to worsen, with declines in five of the seven Nations in Transit categories, as authorities undertook a broad assault on institutional accountability and transparency. Difficult economic conditions and harsh austerity measures posed challenges to democratic development in the region. In the Balkans, critical reforms stalled in nearly all countries in 2011." READ MORE

The Fragile State of Media Freedom in Latin America

"The current state of media freedom in Latin America was driven home in early May, when three journalists were murdered in Mexico within a week of World Press Freedom Day. This dramatic example underscores a larger trend identified by Freedom House in the recently released Freedom of the Press 2012 report, which noted that a range of negative developments over the past decade have left media freedom on the defensive in much of Central and South America." READ MORE

Whose Access to Information Is it Anyway?

Maya Brahmam's picture

The recent storm about the Facebook IPO and whether big investors got access to better analysis than individual investors made me think about the open agenda again: Whose access are we guaranteeing? If we say that data is open, do we have the moral obligation to help people navigate that information?

An article by Peter Whoriskey and David Hilzenrath in The Washington Post, Scrutiny Focused on Pre-IPO Hype, says of Facebook’s disclosure: "It was just the kind of information that could make you a million. But you couldn’t find it..." They went on to note, "A raft of complex regulations attempt to ensure that the information public companies give out to investors is not only true but is distributed in a way that does not favor big institutional investors over so-called retail investors…"

weDevelop: Can We Create an Empowering Web of Development with the Individual at the Center?

Tanya Gupta's picture

Development organizations operate at the global level, partnering both with countries to implement country strategies, and within sectors to tackle sectoral challenges.  NGOs on the other hand, operate at the grassroots level, working with individuals towards the betterment of communities.  Development organizations have the advantage of resources, many years of experience and knowledge but are generally several degrees removed from the individual.  NGOs are in touch with the needs of citizens and are able to respond quickly to challenges but unable to scale up.  The two have worked together, but so much more can be done.  Over the last several years the dynamic has undergone a fundamental change.  Cue to technology, which is fast emerging as a game changer in the world of development.  Technology enables linkages based on mutual agreement (e.g. development institutions-NGOs) as well as linkages that evolve organically (e.g. a grassroots human rights group in Kenya that builds a relationship with a Swedish development institution focused on social inclusion). 

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