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#5 from 2015: The things we do: How a simple text message is the difference between success and failure

Roxanne Bauer's picture
Our Top Ten blog posts by readership in 2015. This post was  originally posted on April 21, 2015.
 

A woman and her child get the anti-malaria drugs distributed in Freetown.Mobile phones are increasingly prevalent throughout the world, and researchers have found that sending text message reminders can help people follow-through with their intentions, significantly increasing the success of development interventions.

“People need to be reminded more often than they need to be instructed.”

These are the wise words of Samuel Johnson, an English author, critic, and lexicographer. Even though he lived more than 200 years ago, international development interventions are proving him correct today. 
 
Reminders for Malaria
 
It’s widely known that failure to adhere to a full course of antibiotic treatment leads to treatment failure and encourages bacterial resistance to antibiotics, threatening the sustainability of current medications. This is extremely important for malaria, which, according to the World Health Organization, results in 198 million cases each year and around 584,000 deaths.  The burden is particularly heavy in Africa, where around 90% of malaria deaths occur, and in children under 5 years of age, who account for 78% of all deaths. Moreover, low rates of adherence to artemisinin-based combination therapy (ACT) treatments has led to a prevalence of antibiotic-resistant Malaria in many parts of the world, particularly Africa. One of the biggest and simplest  reasons why people fail to complete the full treatment for Malaria is that they forget.

In an effort to solve the issue of forgetful patients, researchers at Innovations for Poverty Action (IPA), a non-profit, and Harvard University teamed up to test the impact of text message reminders on adherence to ACT regimens. The researchers worked with IPA staff in Ghana to recruit 1,140 people outside pharmacies and health care facilities. Half of the participants were randomly assigned to an intervention group or a control group. Those in the intervention group were randomly divided into a group that received a simple text message reminder to take their malaria medication and another group which received the simple text message as well as an additional statement about adhering to the medication’s recommended 12-hour intervals. The control group did not receive any text message reminders. Local staff followed up several days later at the participants’ homes to see how many pills they had taken. 
 
Those that received the text messages were significantly more likely to finish their full regimen of pills. Among those in the control group, 61.5% reported treatment completion while 66.4% in the intervention group reported treatment completion. The researchers also found that short text messages were very effective, while longer texts were less so. A simple message saying, “Please take your Malaria drugs!” was more effective in encouraging patients to adhere to the medication regimen than the additional message saying, “Even if you feel better, you must take all the tablets to kill all the malaria”.
 
Reminders to Save
 
The effective use of reminders is not limited, however, to medical treatment.  Similar findings were found in the Philippines when the First Valley Bank, also working with researchers at IPA, designed a bank savings program. In the program, clients who opened a “Dream” savings account were given a small box into which they could deposit coins.  Only bank staff could open the boxes to take the coins out and transfer them to the client’s savings account.  A subset of the Dream savings account holders was texted periodically. Half of those receiving texts received positively framed messages that stressed their dreams would come true if they continued to save while the other half received negatively framed messages that stressed that their dreams would not come true if they failed to save.Randomly selected individuals from both of these groups also received text message reminders if they failed to make their monthly deposit. A control group did not receive any reminder text messages.
 
The results were clear: receiving a reminder increased the total amount saved by 6.3% and increased the likelihood that participants would reach their savings goal by their goal date. There was no significant difference in the savings rates between those that received positively framed reminder messages or negatively framed reminders. There was also no significant difference for late reminders versus regular reminders.
 
The Science behind Reminders

Reminders help overcome prospective memory failures—failures that occur when people forget to perform an action or intention they planned. There are two types of prospective memory: time-based and event-based prospective memory. Time-based prospective memory occurs when a certain time of day reminds an individual to do something. For example, seeing the sun set could remind a patient to take their medication.  Event-based prospective memory occurs when a circumstantial cue reminds an individual to do something.  For example, walking past their bank reminds a group of workers to make a deposit. Problems occur when the event-based or time-based cues are not present or when the explicit intention to do something is not linked to these cues. In a review of the science on prospective memory, R. Key Dismukes reveals that in order for reminders to be effective, they must prompt the correct action, be specific, and be timed right.

Reminders must emphasize the desired action clearly and simply. People encounter a lot of information each day, and they may not be able to adequately process long or confusing messages. The savings program in Philippines demonstrates this well as the positive messages, which were clearer, were more effective. They effectively said “do this to achieve your goal”. The negative messages, in contrast, discussed a hypothetical scenario, saying “if you don’t do this, your goal will not be achieved.”  The positive messages prompted the desire action (save!) while the negative messages prompted an undesired action (not saving).

Similarly, reminders must be specific. This is one reason why, in the Malaria study, longer messages did not prove to be more effective. While they provided more information, they were less specific. The clearer the message, the better the reception. 

Finally, reminders must also be timed correctly for maximum results. This is demonstrated in the AIDs treatment study in which weekly text message reminders were shown to be more effective than daily ones. The researchers theorize that daily texts diluted the impact of each reminder.

So, in developing a program, it is important to (ahem) remember that monitoring and evaluation is not enough. Reminding participants to follow-through with the desired actions of any intervention is an essential step to helping people achieve their goals.

 


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Photograph by La Veu del País Valencià via Flickr

    Comments

    Submitted by Pawan Upadhyay on

    Happy New Year Sir.
    Thanks for your Help.

    Submitted by Luis on

    Excellent blog! reminders are increasingly being used for financial education purposes. An excellent example is Juntos Finanzas, a computer based reminder system to remind customers of financial services to save or use transactional accounts, using a computer based algorithm that simulates human interaction. Juntos was winner of the Ashoka Grand Prize Changemakers for Financial Inclusion in 2012, and is increasingly being contracted by banks and other financial institutions in Latin America (Colombia, Mexico, Paraguay), Africa (Tanzania, Rwanda), and South East Asia (Indonesia, Phillipines) regions with a remarkable rate of success.

    Hi Luis, Thanks!  It's great to share ideas. One of the elements that makes Juntos so helpful is that it allows users to track their spending. And it's easy to understand that if we don't know where our money goes, we will find it difficult to decide how to save.

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