Being heard is important, but its a far cry from being involved in decision making, or even dialogue between equals. For decades those who have studied citizen participation have put consultation low on the ladder of empowerment. Often, development agencies and practitioners are so caught up in the potential of new communication technology, we forget what we have supposedly already learned about participation and power in development relationships. The challenge has never been that those in power 'become better listeners', but that the poor and excluded organize themselves in ways that allow them to have a seat at the decision-making table. ICTs may or may not contribute to this goal.