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Technology can play a role, but I think it must be one small part of a much wider effort to change power relations, to motivate and engage people, and as you say, to really listen and change behaviors. I'm guessing that motivation to participate and use these channels to communicate can be increased if people see an actual response and change. If not, it may be something people try once or a few times, and then stop doing. It would be interesting to hear more about local community culture, customs and habits and what mechanisms for government accountability have been used/tried/succeeded/failed in the past, and if/how the use of SMS feedback loops strengthens and/or complements these. It would also be interesting to know what levels of trust and openness are there to complain. It's interesting to see the citizen feedback as also being aimed at stimulating action among community members. How is the feedback shared with the local community that provides it, and could it be used as a way to collect and collate information for them to use the data to self-organize and plan their own activities also? One last thought is whether there are risks involved in feeding back, and how these potential risks are discussed and managed together with community members and/or government - how is space for dialogue around community concerns opened and dealt with? Is there a need for government to change its attitudes and behaviors and how can the program contribute to that? Very interesting initiative and look forward to hearing more!