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I believe ICT Technology can be used as a tool to make leaders, managers,donors and society on a whole be more aware of what is happening on the ground,in people lives real-time. This is powerful, because it can create an atmosphere for people to make critical decision that would impact their lives.
Therefore, I don't think it is really a question weither technology can empower individuals; but how far are we as a collective society on the planet, are willing to go in using the technology that exist .
I think the key challenge is, to sync the mindset across social/political borders in order for this to really take root and make the world a better place.