The World Bank Group is developing a framework to more systematically mainstream citizen engagement in Bank Group-supported operations  with the goal of improving their results. The framework will build on experience from existing efforts and highlight additional context-specific opportunities to engage with citizens and seek beneficiary feedback.
The Bank would like to learn from the wealth of global experience in citizen engagement. Specifically, what works, when, why and how? Please share your experience through this short online survey . The team working on this would very much appreciate your input, which will help inform the framework.