A teacher giving a presentation in Conarky, Guinea. Photo: Dominic Chavez/World Bank The concept of engaging with citizen is a funny one - so simple and obvious, it’s hard not to roll your eyes…

Fanny Hattery, Kaori Oshima |

Photo: Nugroho Nurdikiawan Sunjoyo / World Bank The trope of a government office worker, discontent with their work, grumbling about paperwork and administrative tasks, is a cliché. An equally…

Hélène Pfeil |