Editor's note: This blog post is part of a series for the 'Bureaucracy Lab', a World Bank initiative to better understand the world's public officials. It is a well-known, if…

Rong Shi, Kerenssa Kay, Ravi Somani |

Women learn computer skills in Pakistan. Photo: Visual News Associates / World Bank Editor's note: This blog post is part of a series for the 'Bureaucracy Lab', a World Bank…

Shan Aman-Rana |

With the creation of the World Bank’s Human Capital project and launch of the Human Capital Index in October 2018 it is fitting for social accountability practitioners to ask how countries would…

Jeff Thindwa |

Photo: Simone D. McCourtie / World Bank Editor's note: This blog post is part of a series for the 'Bureaucracy Lab', a World Bank initiative to better understand the world's…

Daniel Rogger |

A new publication on Pay Flexibility and Government Performance[1] finds that, in this area as in so many aspects of public sector management, practitioners are hampered by a lack of high quality…

Nick Manning, Zahid Hasnain |

The idea that citizens can directly contribute to strengthening the governance and quality of service delivery has been gaining momentum. The recent globabl uprisings, from revolutions in Egypt…

Santhosh Srinivasan |

I recently participated in a seminar in Santiago de Chile on ‘Conditional Cash Transfers and Human Rights’. A few years ago I would have wondered what could possibly be the link between the two.…

Ariel Fiszbein |

Child malnutrition may not be apparent to parents, especially if other children in the village look the same. Similarly, it can be hard for parents to recognize when their children are doing…

Ian Walker |

We like to think of doctors and teachers as knights in shining armor, focused purely on our well-being, without regard for profit or other personal interests. The reality, we know, is more…

Dena Ringold |

In Cambodia, similar to many developing countries with considerable service delivery challenges and weak regulatory environments, the first choice for health care is often a private medical…

Alaka Holla |