The wheels of justice turn slowly, so the saying goes. But can the use of expert witnesses help turn them a little faster? Or are they just cogs in the wheels? An expert witness is a person with a…

Gladys Senderayi, Tatjana Sofijanic, Olga Šipka |

Photo: Nugroho Nurdikiawan Sunjoyo / World Bank The trope of a government office worker, discontent with their work, grumbling about paperwork and administrative tasks, is a cliché. An equally…

Hélène Pfeil |

Victims of crime are among the most vulnerable groups in need of government services - from basic information to shelters, hotlines, health and psychological services, legal assistance, and more.…

Georgia Harley, Margaux Roussel, Marina Matic |

Tim Cordell, Cartoonstock.com We know that the justice system dampens the business climate in many of the countries where we work. In Bank reports, national strategies, and in common parlance, we…

Georgia Harley, Olga Šipka |

Having spent much of my working life working with and in countries in transition, it remains painful to watch the disillusionment that so often strikes people that had the courage to change a bad…

Antonius Verheijen |

I had the privilege recently to spend an unscheduled hour of discussion with a group of young Tunisians who were visiting our offices. As often, on these occasions it is hard not to get captured…

Antonius Verheijen |

What happens if you have a legal problem but you can’t afford a lawyer?
In Serbia, we are one step closer to answering that very question. We’ve developed a guide to help ordinary citizens…

Georgia Harley, Elaine R.E. Panter, Milan Antonijevic |

We all have regular bills to pay for the ubiquitous services we consume – whether they be for utilities (water, heating, electricity etc.), credit cards, memberships, or car payments.  But, not…

Georgia Harley, Svetozara Petkova |

[[tweetable]]When it comes to responding to disasters, time is of the essence.[[/tweetable]] Help needs to come immediately to save lives; recovery and reconstruction have to start swiftly to…

Zuzana Stanton-Geddes, Jolanta Kryspin-Watson |

We all know that people respond to incentives.   Even in the public sector – where pay and conditions are often fixed – there is a growing body of research demonstrating how public sector…

Georgia Harley |