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non revenue water

What is non-revenue water? How can we reduce it for better water service?

Bill Kingdom's picture
A water tap in Rwanda.
Photo credit: A'Melody Lee / World Bank

Also available in 中文

In developing countries, roughly 45 million cubic meters of water are lost daily with an economic value of over US$3 billion per year.

A World Bank study puts the global estimate of physical water losses at 32 billion cubic meters each year, half of which occurs in developing countries. Water utilities suffer from the huge financial costs of treating and pumping water only to see it leak back into the ground, and the lost revenues from water that could have otherwise been sold. If the water losses in developing countries could be halved, the saved water would be enough to supply around 90 million people.

We refer to it as non-revenue water (NRW), or water that is pumped and then lost or unaccounted for.

The need to manage NRW better and protect precious water resources has become increasingly important. Non-revenue water (NRW) management allows utilities to expand and improve service, enhance financial performance, make cities more attractive, increase climate resilience and reduce energy consumption.

In the market for good practices on performance-based contracts for non-revenue water management

Jemima Sy's picture

As water specialists, we care a lot about our clients being able to provide good water service to their customers on a sustained basis, but many utilities in the countries we work for struggle to provide consistent service.  Imagine how much more challenging this will become in the next two decades, when two-thirds of the world’s population will live in urban areas. [1] By 2025, 1.8 billion people will live in areas with absolute water scarcity. [2]
Non-Revenue Water (NRW) is water that is placed into a water distribution system and not billed because of leaks or commercial failures. Efficient management of NRW offers significant financial benefits to utilities while bringing economic and environmental benefits to societies around the world. Why, then, does NRW still present governments with such intractable problems?