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What our government clients think in fragile countries: A perspective from the Country Surveys

Sharon Felzer's picture
The World Bank Spring Meetings have just come to a close with much emphasis placed on the fragile states.  Sessions at the meetings focused on a range of relevant topics including “Financing for Peace” and “Supporting Private Enterprise in Conflict Affected Situations.”  The challenge that the Bank faces in the fragile states is considerable, with donor expectations high for the institution post IDA 18 replenishment.

The World Bank’s Country Survey Program has been surveying key influencers, in nearly all of its client countries systematically, since 2012, in order to assess and track their views over time. These respondents come from a range of stakeholder groups including government, media, private sector, civil society and academia.  The views of respondents from government (i.e., the offices of presidents/prime ministers/ministers/parliamentarians, employees of ministries, including PMUs, and other governmental bodies) are the focus of this blog (and how their views compare to those outside of government), because this group is one that Bank Group interacts with the most in ‘client’ mode.  In a sense, the Country Surveys are really ‘client satisfaction’ surveys when it comes to the thousands of government respondents who participate.


How do these government ‘clients’ think the Bank Group is faring in fragile and conflict states?  How do they perceive our engagement on the ground?  How can the Bank do better? Where is the perceived Bank Group niche, according to those who own the projects and programs that the Bank supports?

World Bank challenges and opportunity in fragile states

Sharon Felzer's picture

The fragile and conflict situations in which the World Bank Group supports development programs are seen as a top and increasingly urgent strategic priority for the institution and donors, and the Bank Group is increasing attention and focus there (note the WBG’s paper “The Forward Look”). The statistics related to fragile situations are staggering. Two billion people live in countries where development outcomes are affected by fragility, conflict and violence. Nearly fifty percent of the global poor is predicted to be living in fragile and conflict affected situations by 2030. Terrorism incidents have increased and forced displacement is a global crisis.

The WBG pays close attention to what its key stakeholders in client countries think about development and the work of the Bank through its Country Opinion Survey program - a mandated survey effort that assesses the views of influential across the Bank’s client countries annually (40+ countries/year on three year cycles). By keeping ‘ears to the ground’ it can understand what the institution’s key stakeholders think about their own development situations, the Bank’s work within this context, and how the Bank can increase its value in these increasingly difficult and complicated situations. The data below reflects opinions from more than one thousand opinion leaders in FCV countries.