Aleem Walji's blog
What would it take to accept that most of the problems we encounter in development require listening better to end-users, learning about technical and political obstacles, and an ability to course correct when conditions change? That requires flexibility, faster response times, and treating beneficiaries as partners in solving complex problems.
I recently blogged on the difference between complicated and complex systems: the importance of identifying each to solve problems and particularly to scale solutions. What follows is a brief description of what makes a system complicated or complex and why it matters.
|Goal||Optimal solution||Good enough to learn from and adjust|
|Focus on||All the details||Potential side effects|
- development knowledge
I recently had an opportunity to listen to retired army Colonel, Casey Haskins talk about what he learned about winning hearts and minds. Our conversation crossed strategy, history and eventually physics as he explained how states of matter relate to systems change. Understanding whether matter is solid, liquid, gas, or plasma greatly affects how you interact with it and ultimately how you can change it.
So what does this have to do with scale, global development and solving the world’s hardest problems? Quite a lot, I think. The four states of matter correspond to complex social systems.
Dave Snowden’s research describes problems or systems as either (i) simple - in which the relationship between cause and effect is obvious and we can generate best practice; (ii) complicated – in which the relationship between cause and effect requires expert knowledge and good practice; (iii) complex – in which the relationship between cause and effect can only be perceived in retrospect and we use emergent practice; and (iv) chaotic – in which there is no relationship between cause and effect.