Tax Lessons From Peers
Read the first of this two-part blog post here.
The idea of a peer learning network for tax administrators came when I realized that tax authorities in different countries had many of the same questions: How do we initiate risk management? How are other countries dealing with compliance issues? How do countries ensure speedy VAT refunds and yet prevent fraudulent claims? And so on.
So why not get the tax officials from different countries together and provide a platform to discuss their challenges, experiences and innovative ways of solving problems. Mix them with a dose of tax experts from developed tax systems, et voila! That’s how TAXGIP (Tax Administrators eXchange for Global Innovative Practices) was born – it provides opportunities to exchange knowledge and good practices, and share experiences.






That was the first question up for debate at the Citizen Voices Conference on March 18. And the communal answer was a clear and resounding "yes."
Remember the old saying "the customer is always right"? The motto used by a number of prominent retailers (like Marshall Field) was all about placing value on customer satisfaction. In essence it was about listening to the customer – the final point person at the end of the retail line.

