Yes, this is a very descriptive article on analysis to a problem. Many times we try with logic to fix a problem. We do it everyday without thinking. But, when there is a problem possibly undefined to the eye, we have to ensure that the information we are collecting is indeed measurable. If we do this, our analysis will show us the weak and strong areas, as well as areas that need improvement.
As for end users...feedback from end users is the one part of the puzzle that many corporations do not want to fully utilize, fearing that they are giving in...or giving the user to much inclusion. But if they use the feedback from the users correctly, then that can be added to the data collection which will then give you the optimum result.
Those are my thoughts for this Friday. Have a great weekend everyone!