A new study was recently carried out by the Water Global Practice’s Water and Sanitation Program on how to unlock the potential of Information and Communications Technology (ICT) to improve Water and Sanitation Services in Africa. The study suggests that promoting public participation and creating a system of transparency and accountability is critical to improve water and sanitation services to the poor  – as identified in earlier studies on the characteristics of well-performing public water utilities. The experiences and lessons learned from the study indicate the following six key ways on how to support the design and implementation of ICT tools to strengthen consumer voice and citizen engagement in the water and sanitation sector.
Le Programme Eau et Assainissement (WSP) de la Banque mondiale vient de terminer une importante étude sur la façon de valoriser le potentiel des technologies de l'information et de la communication (TIC) pour 'améliorer les services d'eau et d'assainissement en Afrique. Selon un rapport du GSMA, en 2014, 52% de tous les déploiements d’outils de transfert d'argent via le téléphone mobile à l’échelle mondiale se trouvaient en Afrique subsaharienne et 82% des Africains avaient accès à une couverture GSM. En comparaison, seulement 63% avaient accès à l'eau potable et 32% à l'électricité. Cette adoption rapide de technologies-mobile en Afrique offre une occasion unique pour la région de faire face au manque criard de données et d'informations sur les infrastructures d'eau et d'assainissement existants et leur gestion actuelle - une barrière pour l'extension des services aux pauvres.
A new study was recently carried out by the Water and Sanitation Program (WSP) of the World Bank on how to unlock the potential of Information and Communications Technology (ICTs) to improve Water and Sanitation Services in Africa. According to a Groupe Speciale Mobile Association (GSMA) report, in 2014 52% of all global mobile money deployments were in Sub Saharan Africa and 82% of Africans had access to GSM coverage. Comparatively, only 63% had access to improved water and 32% had access to electricity. This early adoption of mobile-to-web technologies in Africa provides a unique opportunity for the region to bridge the gap between the lack of data and information on existing water and sanitation assets and their current management — a barrier for the extension of the services to the poor.
In December 2013, I was excited to receive funding through an Innovation Challenge Award to pilot water flow sensors in rural Tanzania, where the sustainability of rural water supply is a major development challenge. Approximately 38% of rural water points are not functioning properly. The sensor we wanted to develop would remotely monitor flow, making it easier to deliver operational information to the Ministry of Water’s water point mapping system.
The pilot brought one of the first 3D printers to Tanzania and we connected the American start-up WellDone International to the local non-governmental organization (NGO) Msabi. The project team implemented the gadget effectively, and my colleagues at the Water and Sanitation Program (WSP) and I navigated the procurement and implementation challenges. The pilot ended successfully in June of 2014 and we were proud of our achievement in bringing an innovative ICT solution to the Tanzanian rural water sector.
Junaid Ahmad, World Bank Group Senior Director for Water, and Caren Grown, World Bank Group Senior Director for Gender, wrote a blog for Thomson Reuters Foundation ahead of World Toilet Day. Read the blog below, which originally appeared in Thomson Reuters Foundation.
Advancing equality for women in developing countries is not only the right thing to do, it makes good economic sense.
Gender equality enhances productivity, improves well-being, and renders governing bodies more representative. And yet around the world, discriminatory laws, preferences, and social norms ensure that girls and women learn less, earn less, own less, enjoy far fewer opportunities to achieve their potential, and suffer disproportionately in times of scarcity or shock.
Les systèmes de prépaiement peuvent-ils élargir l’accès aux services de l’eau aux populations défavorisées des villes et centres urbains d’Afrique ? Peuvent-ils en améliorer la qualité ? Cette solution peut-elle au contraire interdire aux plus pauvres un plus large accès à l’eau ? Les systèmes de prépaiement sont-ils trop coûteux, imposent-ils de nouvelles contraintes sur le plan technique, social et de l'accessibilité des prestataires de service qui peinent déjà à répondre à une demande en eau croissante ? Et qu’en pensent les usagers ?
Can prepaid systems become an instrument to improve access and quality of water services to poor people in African cities and towns? Or does prepayment deny poor people more access to water? Do prepaid systems cost too much and impose more technical, affordability and social pressure on service providers already struggling to cope with growing demand? And what do customers think?
As African cities continue to grow at historic rates, basic services like water supply and sanitation are struggling to keep up. Sparked by the continuing challenges experienced by water utilities to connect poor communities to their networks, and to recover the costs of water supply, there has been a notable surge of interest in the use and implications of pre-paid meters for water supply service provision in African cities.
Lessons from a recent case study on informal settlements in Kampala, Uganda, where water services were expanded to reach the poor in less than a decade, indicate that pro-poor policies are critical to increasing water coverage for poor people. What is telling is that revenues and subsidies earned from serving the non-poor, combined with applying rigorous business principles, were equally important in sustaining these services.
In the case of Kampala, the utility improved its financial viability by more than doubling the number of connections from 59,000 in 2004 to 146,000 in 2009 and tripling revenues between 2004 and 2010. As a result of the policy, an additional 2,500 yard taps and 660 new public points were installed in the informal settlements. Although this was a small fraction of total new connections in the period, since they were shared, they reached 21% of the approximately 466,000 new people served during this period, those in the lowest socio-economic quintiles.