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6 ways to strengthen consumer voice in water and sanitation sector through ICT platforms

Fadel Ndaw's picture
Also available in: Français
Source: Akvo FLOW

A new study was recently carried out by the Water Global Practice’s Water and Sanitation Program on how to unlock the potential of Information and Communications Technology (ICT) to improve Water and Sanitation Services in Africa. The study suggests that promoting public participation and creating a system of transparency and accountability is critical to improve water and sanitation services to the poor [1] – as identified in earlier studies on the characteristics of well-performing public water utilities. The experiences and lessons learned from the study indicate the following six key ways on how to support the design and implementation of ICT tools to strengthen consumer voice and citizen engagement in the water and sanitation sector.

Working on water across borders: Spillover benefits for the SDGs

Jonathan Kamkwalala's picture
At the heels of the Sustainable Development Summit at the United Nations in New York this past weekend, an operations team from the World Bank’s Water Global Practice (GP) is meeting with international development partners and African implementing partner organizations in Zambia this week as part of the fourth annual advisory committee meeting of the Cooperation in International Waters in Africa (CIWA) program, with deep commitment and support from the Governments of the United Kingdom, Sweden, Norway, Denmark, and the Netherlands. The timing is coincidental, but symbolically significant: water management will be key to achieving the 17 Sustainable Development Goals (SDGs), which set the wider global development agenda for the next 15 years. In much of the world, managing water resources means working across borders in transboundary river basins, adding complexity to realizing SDG #6, to “ensure availability and sustainable management of water and sanitation for all.”

5 avantages potentiels de l'intégration des TIC dans vos projets d'eau et d'assainissement

Fadel Ndaw's picture
Also available in: English

Le Programme Eau et Assainissement (WSP) de la Banque mondiale vient de terminer une importante étude sur la façon de valoriser le potentiel des technologies de l'information et de la communication (TIC) pour 'améliorer les services d'eau et d'assainissement en Afrique. Selon un rapport du GSMA, en 2014, 52% de tous les déploiements d’outils de transfert d'argent via le téléphone mobile à l’échelle mondiale se trouvaient en Afrique subsaharienne et 82% des Africains avaient accès à une couverture GSM. En comparaison, seulement 63% avaient accès à l'eau potable et 32% à l'électricité. Cette adoption rapide de technologies-mobile en Afrique offre une occasion unique pour la région de faire face au manque criard de données et d'informations sur les infrastructures d'eau et d'assainissement existants et leur gestion actuelle - une barrière pour l'extension des services aux pauvres.

A tipping point for water

Junaid Kamal Ahmad's picture

Also available in: Español | Français | العربية

This blog originally appeared on The Huffington Post as part of a series, "What's Working: Sustainable Development Goals." 

As a sector in world affairs, water is reaching a tipping point. Over the next two decades, the global push for food and energy security and for sustaining urbanization will place unprecedented demands on water.

Ours is a "thirsty" world, in which agriculture and energy compete with the needs of cities. At the same time, climate change may worsen the situation by increasing water stress and extreme-weather events. Hence, the water and climate nexus can no longer be a side event at global-climate talks. All of this is happening while the important push for universal access to water and sanitation services -- despite the impressive gains over the past several decades -- remains an unfinished agenda.

Innovative Finance in the Water and Sanitation Sector

Joel Kolker's picture

The World Bank at World Water Week 2015

As the global focus shifts to the Sustainable Development Goals (SDGs), and achieving universal access to water and sanitation, there will clearly be a need to mobilize private capital to help finance the necessary infrastructure. The Global Water Practice at the World Bank has been working with key public and private sector partners in over ten countries to mobilize domestic credit and address operating inefficiencies which negatively impact on the delivery of water and sanitation. To scale up (“billions to trillions”) it will be necessary to consider the incentives needed to attract and sustain such capital flows.

Moving toward universal, quality water and sanitation services

Junaid Kamal Ahmad's picture

The World Bank at World Water Week 2015

Access to sanitation lags behind access to water. Quality of service is poor, with intermittent supplies, continuing environmental degradation, and financially weak service providers. Moreover, future water availability is not guaranteed. Uncertainty about water resources will most profoundly affect poor populations, who often live in disaster-prone areas such as overcrowded settlements and low-lying deltas. Water variability will also strongly impact providers’ ability to maintain adequate quality and quantity of services.

There is no universal solution to these challenges, but the World Bank sees them under three broad areas: governance, finance, and capacity.

How Countries Can Improve Access to Water for Women

Bhuvan Bhatnagar's picture
Because of water’s multidimensional role in economic development and poverty reduction, addressing the constraints that women and girls face in accessing and managing water is essential for achieving impact. 




Challenges of gender inequality in water include:
  • Women are disproportionately underrepresented in water sector decision making at many levels.
  • Women and girls are often charged with domestic water collection, disadvantaging other spheres of life, such as education.
  • Men benefit disproportionally from economic opportunities generated by the capital-intensive nature of water development and management.
  • Women and girls have specific sanitation needs, both for managing menstruation and for protection against gender-based violence. 

Building urban sewerage infrastructure – but where is the sewage?

Isabel Blackett's picture

The World Bank at World Water Week 2015

Sewage is wastewater which contains human excreta (feces and urine), laundry waste, and often kitchen, bathing and other forms of waste water too. It is highly pathogenic, meaning that it contains many disease causing organisms.

Globally around two-thirds of the World’s urban dwellers rely on on-site (on-plot) sanitation. At the same time there is an increasing trend towards replacing on-site sanitation with traditional sewerage systems. Millions of dollars are spent on building sewers and sewage treatment plants while the complementary investments in household sewer connections and toilets are often neglected. What will those municipal investments in sewage treatment achieve without house connections?

Eau : le point de rupture

Junaid Kamal Ahmad's picture
Also available in: English | Español

La Banque mondiale à la Semaine mondiale de l’eau 2015

Le thème ne pouvait être mieux choisi pour l’édition 2015 de la Semaine mondiale de l’eau de Stockholm : « De l’eau pour le développement ». L’eau est en effet un secteur crucial et qui atteint un point critique dans les affaires internationales. Au cours des 20 prochaines années et au-delà, la course à la sécurité alimentaire et énergétique et à une urbanisation durable exercera des pressions nouvelles et croissantes sur les ressources hydriques. 

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