This is a very important question and an ongoing concern within the sector. In the majority of ICT implementation we have seen that the change management required to introduce the technology is substantial and organizations require time to adapt to the new way of doing business. Since some of the tools chosen were within an operational context (low cost and hard wearing device) the ICT change is not as substantial. We also found that high-end phones are not that common and that there is a limit to what people would like to spend on new technology. Therefore the pace of change is somewhat limited by the economic ability to implement new technologies.