"We think we need to develop a national policy to help guide our efforts to use information and communication technologies [ICTs] in education. What should such a policy contain?"
This is a question we get not infrequently here at the World Bank. Sometimes this is in response to recognition that a country is about to spend a lot of money buying computers for schools, and there is a realization that there is no policy in place to help guide this effort. Other times it is a result of recognition that there has been no or little policy guidance in this area despite the fact that lots of money has been spent (for example) buying lots computers for schools -- and this hasn't worked out quite as well as hoped. Some countries have had policies in place -- sometimes quite good policies -- and they are now looking to 'move to the next level', but aren't exactly sure what that means, and so are seeking outside input, especially because of the challenges and opportunities offered by new technological developments. (We see other scenarios as well, but will stop listing them now.)
There are a few ways to help answer such a question.
One approach is to help guide policymakers through a systematic, consultative process to formulate and policies related to, and plan for, the deployment and use of educational technologies, as part of a wider policy formulation and planning process that looks at broader developmental and education goals, and then seeks to investigate and articulate how and where the use of ICTs can help meet these objectives. This is a process that was (for example) followed as part of the World Bank's World Links program a decade ago, and which was extended and formalized through the development and use of the ICT in Education Toolkit for Policymakers, Planners and Practitioners, which was supported by a number of organizations (and used extensively throughout Asia by UNESCO as part of its advisory work in this area). Of course, not all policy planning processes are as systematic and well laid out as that identified by the Toolkit -- many of them are, in practice, rather ad hoc.
Another way to answer the question (and these approaches aren't mutually exclusive) is to show people what other policies say, to the extent that you can find them. Whether systematic or ad hoc (or somewhere in between), there was input that seemed to us to be missing from pretty much every ICT/education policy development process in which we have been engaged. Wouldn't it be useful if there was a comprehensive global database of ICT/education policies from which countries could find inspiration and establish useful benchmarks for their own related policies?