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Ensuring the End User is at the Core of a Business Model: Why I Chose to Be a Social Enterprise

Dr. Parveez Ubed's picture

There is a perfect start, there is a less than perfect start and there is an imperfect start. As a social entrepreneur, the thing I have learned is that it pays to START- even if it’s less than perfect or imperfect.

So, there I was, I had left my job, had no savings, but kept people like Bonti in my mind. But, I had no idea how, or even where to start. 

Eye Research Center (ERC) Eye Care was officially founded in the summer of 2011. With the generous help of my mother, we were just one clinic – in her kitchen – in the heart of the city. Although we had a strong mission, we quickly realized that to the outside world, there was nothing to differentiate us from other ophthalmic clinics spread across the city. But what exactly was ERC Eye Care? We had initially set it up as a sole proprietorship, as it was the cheapest and easiest registration process, but we weren’t strictly a for-profit business. Were we a NGO? Or were we something else entirely?

From the beginning, I did not like the idea of an NGO. Through my limited experience with NGOs, the core issue was the funding. In the local NGO’s I observed, I noticed the following:

  1. There is less accountability to the end user. Because NGOs rely on funding from donors, focus drifts towards them, and away from ensuring all end users receive the utmost care. 
  2. Given this reliance on funders, there is the constant threat that, if the funding stops, so does the organization. In starting an initiative, such a sword hanging over my head was not my idea of long term planning.
(c) ERC Eye CareSince at the end of the day organizations (for-profit or not) are most accountable to who pays, in the case of NGO’s, they are held accountable to donors. The end beneficiary does not pay, and therefore has little power or voice to change services provided if they are unsatisfied. After spending time with patients like Bonti, I wanted my organization to ensure that the end beneficiary was the top priority.

With this in mind, and help from my friends in management (after all, I do have a purely medical background) I began to write my business plan. It took time, dedication, and a lot of sleepless nights. In my mind, I believed banks and investors would flock to me. We showed both great potential for impact as well as great return in a sustainable manner. But looking at banks, I soon realized a few things:
  1. Banks will not invest in anyone without a proven track record.
  2. Innovation is not their top priority. They require a robust business model where that has been tried and tested.
  3. They are very risk averse. 
  4. They need some form of collateral.
With only my non-tested business model in hand, no bank went beyond the first meeting. Funding was proving to be much more difficult than I had anticipated. For me an NGO was a no go, and it seemed a private, for profit organization was also not the answer. I was stuck without investors and without funders.

It was only until a friend suggested I needed an angel investor that I began to see a solution to my funding problems. The word its self – angel investor – sounded soothing. As if it would solve all of my problems. I began to research and became very knowledgeable about angel investors. These investors provide crucial capital where formal avenues will not due to higher risk: a bridge between friends and family seed money and more formal channels such as banks and other funding options. What is more, I found that although many of these investors are tied to for-profit start-ups in places like Silicon Valley, there are many that invest in small socially driven enterprises called social enterprises – a term I had never heard before.

In the case of social enterprise, profits are measured in the impact you have on the end beneficiary’s life. This being the case, the beneficiaries are then central to its sustainability and keeping them satisfied becomes the sole purpose of the organization. This results in a much higher degree of accountability and quality to those whom we want to reach.

Now, I knew – my organization was a ‘social enterprise’.

Dr. Parveez Ubed is the Founder and Managing Director of ERC Eye Care, a sustainable enterprise dedicated to providing quality, affordable and accessible eye care solutions for rural populations in North East India. An ophthalmologist by training, Dr. Ubed is driven by a passion to create a long-lasting solution to making eye care available to his fellow citizens in North East India and beyond. He blogs about the challenges, opportunities and passion of being a social entrepreneur and allowing North East India’s poor see clearly to a life without poverty.

Comments

Submitted by Firoz Hussain on

happy to see a next door neighbours success in life.. keep up your good job!

Submitted by Sanjib Kumar Jha on

I have known Dr Parveez and his initiatives for last two years. Besides, a founder of a successful social enterprise, I saw a great mentor in him. His dedication to his services is definitely praiseworthy. And he has developed a highly motivated team of about forty people at ERC Eye Care. He has proved that how a quantity driven social business model can ensure high quality of services. Wish Dr Parveez and his team a very fruitful journey ahead.

Submitted by Dr. Gunabhi Ram Das on

Great going Parveez. It needs lot of guts,dedication and perseverance to dream and continue such an endeavour. Wishing you and your team lots of luck and success.

Submitted by TOUFIQUL HUSSAIN on

Very pleased to see his great and exceptional concept. May Almighty help him to attain his goal & expecting him a bright future.

Submitted by Sazid Ahmed on

Really a beautfl and great innitiation done by you.. I always know that your orgsnitation will rise one day from day one.....
Well Wishes never loss.

Sazid Ahmed

Submitted by Abdul Kadir Dip CII on

A great initiative! We hope each and every success. Actually we all should put our heads together for the betterment of the standard of living.

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