When, two decades ago, I first started helping people who were investigating the uses of new technologies in education, many of the initial inquiries I received were quite similar. Whether it was from governments in some of the most developed countries in Europe or Asia, or from non-profit groups (and some governments) in some of the least developed countries in Africa or Latin America, people had very specific questions about hardware. What processor should we buy for our computer? How much memory do we need? Over time, as we all became more experienced and savvy about choices related to where to invest scarce resources, questions about devices and their specific attributes gave way to those about processes and approaches -- and about people and institutions.
Recent work at the World Bank has investigated a specific type of institution -- the national educational technology agency -- and its often critical role in support of large scale ICT/education efforts in many countries around the world. Often times, such an institution operates at arm's length from (for example) the ministry of education, with the ministry providing the agency with strategic direction (and funding). Models vary (we document a number of them in a recent book), but, generally speaking, these tend to be organizations focused on >> doing <<. Over time, such institutions become centers of technological competence that can far outstrip what is found within the leadership of their country's ministry of education. They are technical organizations, staffed in large part (but not exclusively) by technical people.
During a series of off-the-record discussions with groups of education ministers earlier this year who were 'struggling with the ICT stuff’, one of the ministers (who had previously worked in the private sector, and whose spouse had worked for a tech firm) shared his interest in creating a CIO (Chief Information Officer) position within his ministry. He wanted someone with dedicated resposbility to help him make sense of all of the things that were changing as a result of new technologies, to help set related strategic directions within the ministry, and to oversee this implementation. About the only thing that the ministers in both ministerial discussions agreed on that day (other than that they were having challenges in dealing with teachers unions -- always a common topic for bonding and commiseration for these sorts of folks, I find) was that they liked the idea of having a CIO.
What exactly does a Chief Information Officer (CIO) do,
and why might ministries of education consider creating such a position?