Voices from Europe & Central Asia
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Yes, indeed digital technology has created significant opportunities for services provides. The internet has allowed new startups in retail trade, finance, transport, logistics, tourism, media, public and advertising. But the EU is not fully capturing the benefits for using digital dividends: Many European firms use digital technologies for simple tasks, such as emails and websites but few European firms use them for more complex tasks, such as cloud computing services or e-invoice systems. Few firms in the EU participate in e-commerce. In fact, in several Southern and Central European States less than 10 percent of firms conducted e-commerce in 2015.  The World Bank will be publishing a new report on “Reaping Digital Dividends: Leveraging the Internet for Development in Europe and Central Asia” beginning of next year. Stay tuned!