The concept of engaging with citizen is a funny one - so simple and obvious, it’s hard not to roll your eyes and think of a wheel somewhere being reinvented. But the more you think about it, the more you realize: citizen engagement is what all governments currently grapple with.
With the creation of the World Bank’s Human Capital project and launch of the Human Capital Index in October 2018 it is fitting for social accountability practitioners to ask how countries would be able to close the ‘human capital gap’ and to be accountable for their efforts?
The trope of a government office worker, discontent with their work, grumbling about paperwork and administrative tasks, is a cliché. An equally ubiquitous figure is the discontent citizen dissatisfied with long lines, complicated bureaucratic processes and inefficient service delivery, wondering why their governments can’t do better.
The World Bank supports governments across the world who strive to serve citizens better. One of the most powerful tools to do so are Citizen service centers (CSCs).
Along with other leaders from the World Bank Group, I am traveling back from a trip to Silicon Valley where we explored the links between technology and government, or GovTech, and their impact on developing countries and curbing corruption.
In October, hundreds of representatives of civil society organizations, public and private sector representatives, journalists and international organizations gathered in Copenhagen for the 18th International Anti-Corruption Conference. This annual conference is viewed by many as a leading forum in the field of anti-corruption.
The irony was hard to miss.
Last month, leaders from the public and private sectors, civil society, international organizations, academia, and the media met at the International Anti-Corruption Conference (IACC) in Copenhagen.