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January 2016

Citizen engagement quiz!

Alice Lloyd's picture


Government works best when citizens are directly engaged in policymaking & public service delivery.  This month we’ve been highlighting the importance of government responsiveness for fostering an active citizenry. 
 
Think you know about citizen engagement?  Take our quiz based on some of our most recent blogs and find out!  And let us know how you did by sharing your score on twitter @wbg_gov!
 
Want to know more? Enroll for free in World Bank course on Citizen Engagement which starts on February 1 to learn how you could help improve public services.
 

How am I doing? A new daily scorecard will soon let Boston’s mayor know

Alice Lloyd's picture
City of Boston skyline. Photo credit: Mattias Rosenkranz


2016.  A new year and a new emphasis on data-driven performance for local government.  Cities are accelerating at a fast pace to put data to use. Not just to understand what’s happening on the street level, also to improve service delivery systems.
 
Until recently, Boston’s Department of public works kept track of jobs on paper. And there was no efficient system to track what jobs were done and what needed to be done.
 
But that has changed.

When the emperor reaches out to the citizen, that’s new

Julia Oliver's picture



If you want a passport in Pakistan, you wait in line – possibly for hours. You might get to the passport office at the crack of dawn to avoid the queue. The process might be unclear, and there might be people – “agents” – waiting outside the office, offering to help: “For a few hundred rupees, I can fast-track your application.”
 
The government of Pakistan is trying to fix these problems, including the requests for bribes, rude treatment, and inefficient processing. Their approach is simple and creative and made possible because there are an estimated 123 million mobile phone users in the South Asian nation – about 64 percent of the population, according to the Pakistan Telecommunication Authority.
 
Beginning this fall, staff at each of the passport office’s 95 locations began collecting the cell phone numbers of all passport applicants. Shortly after each visit, the central headquarters sends the applicant a text message: “Did you face any problem or did someone ask you for money?”

What does “Good Governance” really mean in higher education?

Jessica Lee's picture
Photo: WorldSkills (under Creative Commons)


Visiting a technical institution (one that is focused on science and engineering) in India can be a mixed experience. I have been to campuses that have state-of-the-art lab equipment with dedicated staff, and I have also been to others that barely have enough textbooks in their libraries and lab equipment from the 1960s.

Regardless of the type of institution, one thing is certain – even if the buildings are brand new and WiFi abundant, without good governance practices technical institutions in India would be less able to provide good higher education services to students.

To provide some more practical advice on how to embody good governance in the higher education sector, I visited seven institutions in two different states (Maharashtra and Karnataka) to explore best practices, which are summarized below:  

A straightforward way for local governments to engage more with their citizens

Ravi Kumar's picture
​​Photo: © Jonathan Ernst/World Bank


A neighborhood road a minute walk away from my house in the southern plains of Nepal used to be paved. When I was a kid, it was usable during all seasons. Not anymore.
 
A few years ago, I’m told, residents worked with the municipal officials to get drinking water to their houses. Officials broke the road so they can connect drinking water pipes from the nearby main highway to neighborhood homes.
 
That road has yet to be repaired. When I asked my parents and neighbors why it has taken so long for the road to be repaired, they responded by saying the municipality officials have ignored it.
 
The town’s municipal officials said locals haven’t contacted them yet about that road and there are other projects the municipality is working on. The broken road in my neighborhood isn’t one of those projects. To put it gently, public services in my hometown remain in dire condition.
 
Would things have been different if residents of my hometown engaged more with their local government? Maybe.

Here are 3 surprising facts about doing business in fragile environments

Alua Kennedy's picture
It’s a secret to no one that getting things done in fragile and conflict-affected (FCS) situations is more difficult than in normal, peaceful environments.

A recent World Bank report “The Small Entrepreneur in Fragile and Conflict-Affected Situations” looked into the motives and challenges of small entrepreneurs in FCS countries and made a number of interesting discoveries. They found that compared to entrepreneurs elsewhere, entrepreneurs in FCS have different characteristics and face significantly different challenges. FCS enterprises tend to be small, informal and to be engaged in sectors that are trade and service oriented.

Three other things they found are illustrated in the charts below. These findings came as quite a surprise to us. 

1. The primary obstacle for entrepreneurs in FCS countries is poor access to finance