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Flexibility, opportunity and inclusion through online outsourcing jobs

Cecilia Paradi-Guilford's picture
What is online outsourcing, and how could countries leverage it to create new jobs for youth and women? Those are questions we will help answer as part of an upcoming report and toolkit.

The World Bank, in collaboration with our partners at the Rockefeller Foundation, recently met with government agencies and other key stakeholders, as well as the online work community in Kenya and Nigeria, to discuss these issues. Online workers from these countries also presented their stories, including the highly inspirational story of Elizabeth, a retiree who was able to take in an orphan and provide for her schooling, as well as afford a lifestyle upgrade because of her online outsourcing work.
Elizabeth supports her
family through online work.

Elizabeth, 55, originally worked as a stenographer. Her husband died in 2003, and she is the sole breadwinner for three of her own children and one other orphan who she has informally adopted. She works online on writing platforms, and is currently being on- boarded to start work with CloudFactory. At the moment, she earns between US$50–80 per week working online; this is her the sole source of income, from which she pays her family’s rent, living expenses and short-term loans.

“I lost my husband in 2003, so I am the mother and the father," Elizabeth says. "I am self-sufficient. Online work does not confine me to an 8-5 time frame. I can work at my convenience, and I can manage my own home while I work.”

Online outsourcing (OO) is providing this kind of flexibilty and earning potential to millions of people around the world. OO generally refers to the contracting of third-party workers and providers (often overseas) to supply services or perform tasks via Internet-based marketplaces or platforms. Popular platforms include Elance-oDesk (now known as Upwork),, CrowdFlower and Amazon Mechnical Turk. The industry’s global market size is projected to grow to US$15-25 billion by the year 2020, and could employ at least 30 million active workers from all over the world.

Can urban innovation ecosystems be developed with little broadband infrastructure?

Victor Mulas's picture
We are witnesses to the surge of tech startup ecosystems in cities around the world, in both developed and developing countries.

In my previous blog post, I showed this trend and the studies that confirm it. Among the questions we are researching to map urban innovation ecosystems is whether there is a minimum set of requirements for these ecosystems to emerge — for example, in relation to infrastructure or the population's technical skills. What we are encountering is that, although you need a minimum level of infrastructure (e.g., at least some broadband connectivity and mobile phone networks), this level is much lower than many people expect. 

A city does not need to have 4G mobile broadband or widespread fiber-optic fixed broadband widespread. It is enough to have broadband connection in some key points (particularly hubs and collaboration spaces) and basic mobile phone coverage and use (such as 2G mobile phone service). A similar conclusion is applicable to the skill level of the population. The results of the study of New York tech ecosystem shows that almost half of the employment created by the ecosystem does not require a bachelor’s degree.

In this blog post, I present the case of Nairobi and the tech start-up ecosystems emerging in Africa. I'll also explore how these ecosystems can not only surge, but also compete internationally despite having limited broadband connectivity (both mobile and fixed). 
Map of Accelerators and Collaboration Spaces in Nairobi. Source: Manske, Julia. 2014. Innovations Out of Africa. The Emergence, Challenges and Potential of the Kenyan Tech Ecosystem.

Pursuing job creation, citizen engagement and government efficiency through ICTs in Nigeria

Luda Bujoreanu's picture
Nigeria's Ministry of Communication Technology is
advancing a wide range of ICT initiatives,
​including a National Broadband
Development Plan. 
Nations cannot be competitive, innovate and generate tomorrow’s jobs without technology and digitally literate citizens. Similarly, organizations like the World Bank cannot achieve their objectives without fully utilizing the power and potential of technology. Here at the World Bank, we’re striving to reduce the extreme poverty rate to no more than three percent and boost income growth of the world's poorest 40 percent by 2030. These goals cannot be achieved without fully embracing the transformative powers of technology and innovation.  

Nigeria is home to Africa’s largest population (approximately 174.5 million) and the continent’s biggest economy (more than $500 billion in annual GDP). It is also the center for a wide range of Information and Communication Technology (ICT) activities, from policy to practice – many of which are supported by the World Bank.

Since the establishment of the Ministry of Communication Technology in 2011, the Nigerian government has made notable progress in advancing its ICT agenda. The government has catalyzed significant efforts in the area of policy and regulation, with an ICT Policy developed in 2012, a National Broadband Development Plan developed in 2013 and an e-Government Strategy now in the works.