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Sharing client perspectives: Crystallizing a digital strategy in the "Pearl of Arabia"

Dr. Salim Sultan Al-Ruzaiqi's picture
Known as the “Pearl of Arabia“ for its stunning landscapes and rich cultural heritage, the Sultanate of Oman is also striving to adopt economic reforms that are in accordance with global market expectations and demands of our time. The country is currently undergoing a transition to a knowledge-based economy as outlined in its economic vision 2020. Information and communication technologies are at the core of this transformation, serving as the key enabler of economic diversification.
 
A view of Muscat, Oman's capital.
Photo: Andrew Moore, flickr

Oman’s national e-Governance initiative — which is called eOman — came into effect in 2003 and since then has been serving as the main framework for Oman’s digital transformation, including ICT industry and infrastructure development, creation of better public services and development of human capital. Since 2009, Oman has been consistently recognized by the United Nations Public Service Programme for its efforts.
 
We asked Dr. Salim Sultan Al-Ruzaiqi, Chief Executive Officer of the Information Technology Authority (ITA) of Oman — the agency responsible for the implementation of eOman strategy — to share with us the key solutions his agency has been working on to tackle the country’s development challenges and to highlight some of the lessons learned. Read Dr. Al-Ruzaiqi’s selected responses below, or download the full version of the interview here

Can you tell us some of the key points of the Oman Digital Strategy (e.oman)?
Let me start first by emphasizing that His Majesty’s grand vision of diversifying the Omani economy was the key driver of embarking on developing and implementing e.oman. This grand vision was set out in the economic vision 2020 that included transforming Oman into a sustainable knowledge based society. In His address to Oman Council in November 2008, His Majesty stressed the need to develop the technological and practical skills of citizens and provide them with the resources and training required to enhance their capabilities and incentivize them to seek knowledge. His Majesty also directed the Government to simplify processes, adopt technology in its daily operation, and focus on electronic delivery of its services.

Big steps toward Ghana’s digital future

Kaoru Kimura's picture
“Digitization” is a relatively niche topic in within information and communication technology (ICT), but the demand for “digitization” in the development field has grown significantly over the last few years, especially in Africa.

When we say “digitization”, you may think that it is just scanning or capturing paper records into a digital format. That’s partially correct, but the actual work cycle of digitization goes beyond what you think. It includes the whole process of transforming the data on paper records into “digital data,” which we can identify, search, access, retrieve, update, and archive electronically.

The steps toward digitization start with categorizing physical (original) paper records (e.g. sorting, listing and boxing) and assessment of the volume of workload.  The depth and potential impact of digitization is huge. The digitized records will reduce errors and transaction costs in public administration. They will also improve government accountability and the quality of national statistics.

Eventually, digitization will support more timely and accurate data to a country’s Open Data Portal. Digital public records data from different government entities could be integrated, and eventually the government will provide more seamless and efficient public service delivery (e.g. births registry linked to issuance of national ID, passport or driver’s license). In addition, the process of “digitization” will result in the creation of digital job opportunities for unemployed youth who have been trained to digitize records.

Through collaboration with the Rockefeller Foundation’s “Digital Jobs in Africa” initiatives, our team delivered a Digitization Capacity Building Program late last year. The main objective of this program was to build the institutional capacity of priority government agencies that are managing critical public records and therefore have a powerful need for digitization.

The criterion problem: Measuring the legal identity target in the post-2015 agenda

Mariana Dahan's picture
 Legal identity credentials are essential for social protection
and full participation in societies and economies.

​The proposed Sustainable Development Goals (SDG) target #16.9 puts the spotlight on the role of identification in development:
 
“By 2030 provide legal identity for all, including birth registration.”

In our earlier research, we’ve explored how achieving this goal can facilitate the realization of many other SDG targets.  The recognition of legal identity – together with its associated rights – is becoming a priority for governments around the world. But how should progress towards this goal be measured? 

The SDG process is led by United Nations (UN) member states with broad participation from other stakeholders. Currently, an inter-agency group is establishing the list of quantitative indicators for monitoring progress towards the SDG goals. The final list of core indicators, developed using specific criteria, is not intended to be prescriptive, but rather to take into account the country setting and the views of stakeholders in preparing country-level reports.

Several criteria are guiding this effort to determine which core indicators should be retained: they should be relevant, methodologically sound, measurable and easy to understand and communicate. Both the World Bank and the Center for Global Development have been contributing to the discussions on the core indicators to measure progress on SDG goals. 

Can urban innovation ecosystems be developed with little broadband infrastructure?

Victor Mulas's picture
We are witnesses to the surge of tech startup ecosystems in cities around the world, in both developed and developing countries.

In my previous blog post, I showed this trend and the studies that confirm it. Among the questions we are researching to map urban innovation ecosystems is whether there is a minimum set of requirements for these ecosystems to emerge — for example, in relation to infrastructure or the population's technical skills. What we are encountering is that, although you need a minimum level of infrastructure (e.g., at least some broadband connectivity and mobile phone networks), this level is much lower than many people expect. 

A city does not need to have 4G mobile broadband or widespread fiber-optic fixed broadband widespread. It is enough to have broadband connection in some key points (particularly hubs and collaboration spaces) and basic mobile phone coverage and use (such as 2G mobile phone service). A similar conclusion is applicable to the skill level of the population. The results of the study of New York tech ecosystem shows that almost half of the employment created by the ecosystem does not require a bachelor’s degree.

In this blog post, I present the case of Nairobi and the tech start-up ecosystems emerging in Africa. I'll also explore how these ecosystems can not only surge, but also compete internationally despite having limited broadband connectivity (both mobile and fixed). 
 
Map of Accelerators and Collaboration Spaces in Nairobi. Source: Manske, Julia. 2014. Innovations Out of Africa. The Emergence, Challenges and Potential of the Kenyan Tech Ecosystem.

Categorizing the collaboration and community promotion spaces that make urban innovation ecosystems tick

Victor Mulas's picture
A variety of collaboration spaces are spreading across urban innovation ecosystems. This makes sense intuitively, because collaboration spaces create and — in some cases — manage and sustain the communities that make the ecosystem exist and grow. 
 
Collaboration space in Barcelona, Spain.
​Photo: Victor Mulas

I believe that collaboration spaces are, in fact, one of the key elements to create and grow urban innovation ecosystems in cities. Our current research in mapping urban innovation is starting to provide results that seem to validate this hypothesis. We are seeing that collaboration spaces that create and manage communities are critical nodes of city urban innovation ecosystems. 

We will share more results about this analysis in future blogs but given the relevance of these spaces, I summarized what I believe are the most relevant categories of collaboration spaces. This list, which I prepared for a paper I am working on, is not prescriptive and it is not closed by any means. To the contrary, it just presents a starting point and I welcome comments to expand and refine these categories.

How Open Data can fight poverty and boost prosperity in Kyrgyzstan

Roza Vasileva's picture
All around the world, governments are recognizing the value and potential of Open Data. This is clear from the G8’s adoption of an Open Data Charter in June 2013 (with the G20 likely to follow suit), the growing number of countries adopting Open Data initiatives, and the 64 countries that have committed to Open Government Partnership action plans (most of which focus on Open Data). Kyrgyzstan has taken the first steps down this path.
 
Bishkek, Kyrgyzstan
Photo: flickr/pjgardner

The Kyrgyz Government has been implementing the Open Government Policy and has already undertaken several measures, such as creating official web portals for state bodies including Open Budget, Electronic Procurement, Foreign Aid and many others. Through these websites, citizens can find information about public services and activities offered by government ministries and other state agencies.
 
In 2013, based on a comprehensive analysis of Kyrgyz public information resources and in consideration of plans for leveraging ICT for good governance and sustainable development, the government designed an e-Government program and corresponding Action Plan for 2014-2017 with support from the United Nations Development Programme (UNDP). This program was approved by the Kyrgyz government on November 10, 2014.
 
In addition, this year the UNDP provided support to set up an online network for the Prime Minister’s online community liaison offices. This network has 63 connection points nationwide and supplements the Kyrgyz government’s official website by strengthening relations between the government and civil society by informing citizens about ongoing reforms, as well as and challenges that have been resolved for the country’s communities and citizens. This is one of the existing examples of Kyrgyz government utilizing its openness for greater citizen engagement.

Makers and education, part one: how are disruptive technologies affecting the way we educate?

Saori Imaizumi's picture
Girls learning how to design and make a toy with a laser cutter, which increases
interest in STEM career options. Photo: Saori Imaizumi/World Bank Group

Affordable, accessible technologies can democratize opportunities for EVERYONE to become innovators and inventors. Countries can take advantage of this opportunity to create new jobs, new industry and skilled workers to achieve further economic growth and increase competitiveness. Also, preparing citizens with problem solving skills and entrepreneurial mindsets helps solve various social problems in the country in an innovative manner.
 
In a 2013 report entitled “Disruptive Technologies: Advances that will transform life, business, and the global economy,” the McKinsey Global Institute identified 12 potentially economically disruptive technologies, including mobile internet, automation of knowledge work, the Internet of Things, advanced robotics, 3D printing, and advanced materials.
 
Team-based learning through
technologies. Photo: Saori
​Imaizumi/World Bank Group

​I touched upon how these disruptive technologies and low-cost technologies affect the pedagogy of skills development and education, as well as their implications for international development in my previous blogs (New Technologies for Children Learning STEM/STEAM Subjects and the 21st Century Skills and What’s the implication of 3D printers for the World Bank’s mission?) and a feature story (Communities of "Makers" Tackle Local Problems).
 
Elaborating on these posts, I will explore the topic on “how can kids, youth and adults prepare in response to rapid technological changes” from the pedagogy and institutional model perspectives. My analysis is derived from the lively discussion that I recently attended on “Exploring 3D Printing for Development,” organized by IREX and my work at the World Bank.

​Smart Africa returns – with a focus on Rwanda

Samia Melhem's picture
Rwandan President Paul Kagame (center) and Minister Jean Philbert
Nsengimana (left) work with children during the recent
"Smart Rwanda Days" conference in Kigali.
“Smart” is in. So is digital. According to President Paul Kagame of Rwanda, “digital innovation has leveled the playing field, making it easy for anyone from anywhere can compete in the global economy. Today, ideas do not have borders and therefore countries cannot be landlocked.”

Earlier this month, the Government of Rwanda convened a “Smart Rwanda Days” conference, bringing together participants from seven countries. During the two-day event, attendees were asked to “take the pulse” of digital development across Africa – as well as within their own countries – and then set concrete roles and responsibilities for current members of the Smart Africa alliance (Burkina Faso, Mali, South Sudan, Rwanda, Kenya, Uganda, and Gabon). The event was co-sponsored by the International Telecommunications Union, the African Union and several private-sector companies.
  The Smart Rwanda Master Plan (SRMP), developed by the government in consultation with representatives of civil society and private sector, in February 2014, calls for better services to citizens through e-government and ICT education at all levels. The Plan includes a specific focuses on broadband networks and tertiary education, as well as fostering investments, innovation and creative local content to strengthen ICT. “Africa is on unstoppable move forward that tremendous progress is being made, but also the room for increasing speed and impact is limitless,” said Jean Philbert Nsengimana, Rwanda’s Minister for Youth and ICT.

Connecting Europe’s underserved communities to broadband

Roger Burks's picture
The benefits of broadband Internet are well-documented: for each 10-percent increase in penetration, a country’s gross domestic product (GDP) can increase by as much as 1.5 percent. In addition, broadband Internet brings citizens access to new job opportunities, health services and possibilities for digital engagement with their government.
 
Broadband Internet can help bring jobs
to underserved areas, boosting
economic prospects.
However, citizens of the European Union (EU) who live in rural and economically disadvantaged areas have little access to broadband Internet, and therefore miss out on the wide range of opportunities it offers. Today, only 18 percent of rural households in Europe have access to these services.
 
As a result of these gaps and challenges, the European Commission is partnering with the World Bank and others on a new “Connected Communities” initiative. This large-scale project will connect towns and cities to broadband partnerships and operators, offering critical advice and specific business models to finally bring fast Internet to underserved communities.

A global information society: are we there yet?

Samia Melhem's picture
Gender and inclusion
must be more
integrated into global
information and 
​communication
technology
​(ICT) strategies.
The concept of a global information society is one of the most discussed and misunderstood “Big Ideas” of our time. While we’ve made gigantic strides toward connecting the world through information and communication technologies (ICTs), we have not attained that goal.
 
Over the last decade, ICTs have contributed to globalization, shaped economies, transformed society and changed our history. Companies that didn’t exist in 2003 – including Facebook and Twitter – are now essential components of media strategies and contribute to job creation. Broadband drives economic development across the world, and there are more than seven billion mobile cellular subscriptions.
 
Despite this meteoric change, we’re not quite there yet. While billions of people are already connected to these systems and opportunities, we need much more collaboration to bring about an information society for everyone.

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