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Public Sector and Governance

Exploring Digital India's transformative plans

Rajendra Kumar's picture
In August 2014, the Government of India approved Digital India, an ambitious national program aimed at transforming India into a knowledge economy and making government services more efficient and available to all citizens electronically. Over the next three years, the program envisions a national optical fiber network will connect thousands of India’s most distant gram panchayats — village-level governments — with a total population of more than 800 million.

This infrastructure will support government reform and change the way services are delivered. It is also expected that the program will help create thousands of new IT jobs, give a boost to the domestic manufacturing of electronics and, as a spin-off effect, lead to emergence of new services and flourishing e-commerce.
 
India’s Department of Electronics and Information Technology (DeitY) is the agency that help develop and now is driving the implementation of this transformative agenda. We asked Dr. Rajendra Kumar, Joint Secretary for e-Government, to tell us more about Digital India, the challenges this program is meant to address and the solutions that are envisaged. Read Dr. Kumar’s selected responses below, and click here to download the full version of the interview.

Digital India, the ambitious initiative of the Indian Government, aims to bridge digital divide and bring high-speed Internet and government services to the rural and underprivileged parts of the country by 2019. What are the key development challenges that Digital India is addressing and why was investment in ICTs chosen as the main solution?

India is sitting on the cusp of a big information technology (IT) revolution. We have to leverage our massive Indian talent and information and communication technologies (ICTs) as growth engines for a better India tomorrow. This is embodied in the following statement: IT (Indian Talent) + IT (Information Technology) = IT (India Tomorrow).

The benefits of e-Visas, and how to overcome implementation challenges

Radu Cucos's picture
The Electronic Visa (e-Visa) has emerged as one of the most innovative services implemented in the area of freedom of movement and people-to-people contacts.

E-Visa allows the management of the visa application process to take place entirely in a virtual environment. Everything is done with the help of the Internet: the visa application and supporting documents are submitted online, the payment is made online and the decision on the application is communicated online. Some of the best examples of e-Visa services I have encountered are implemented by the authorities of Australia, Turkey, New Zealand and Georgia.
 
Serving as Chief Information Officer at the Moldovan Foreign Service, I had the opportunity to lead the development of the Moldova e-Visa Service in partnership with the World Bank’s eTransformation project.

The Moldovan e-Visa service was launched on August 1, 2014. So far, we can make the following observations and conclusions about the benefits of e-Visa:

Crystallizing a digital strategy in the "Pearl of Arabia"

Dr. Salim Sultan Al-Ruzaiqi's picture
Known as the “Pearl of Arabia“ for its stunning landscapes and rich cultural heritage, the Sultanate of Oman is also striving to adopt economic reforms that are in accordance with global market expectations and demands of our time. The country is currently undergoing a transition to a knowledge-based economy as outlined in its economic vision 2020. Information and communication technologies are at the core of this transformation, serving as the key enabler of economic diversification.
 
A view of Muscat, Oman's capital.
Photo: Andrew Moore, flickr

Oman’s national e-Governance initiative — which is called eOman — came into effect in 2003 and since then has been serving as the main framework for Oman’s digital transformation, including ICT industry and infrastructure development, creation of better public services and development of human capital. Since 2009, Oman has been consistently recognized by the United Nations Public Service Programme for its efforts.
 
We asked Dr. Salim Sultan Al-Ruzaiqi, Chief Executive Officer of the Information Technology Authority (ITA) of Oman — the agency responsible for the implementation of eOman strategy — to share with us the key solutions his agency has been working on to tackle the country’s development challenges and to highlight some of the lessons learned. Read Dr. Al-Ruzaiqi’s selected responses below, or download the full version of the interview here

Can you tell us some of the key points of the Oman Digital Strategy (e.oman)?
Let me start first by emphasizing that His Majesty’s grand vision of diversifying the Omani economy was the key driver of embarking on developing and implementing e.oman. This grand vision was set out in the economic vision 2020 that included transforming Oman into a sustainable knowledge based society. In His address to Oman Council in November 2008, His Majesty stressed the need to develop the technological and practical skills of citizens and provide them with the resources and training required to enhance their capabilities and incentivize them to seek knowledge. His Majesty also directed the Government to simplify processes, adopt technology in its daily operation, and focus on electronic delivery of its services.

Big steps toward Ghana’s digital future

Kaoru Kimura's picture
“Digitization” is a relatively niche topic in within information and communication technology (ICT), but the demand for “digitization” in the development field has grown significantly over the last few years, especially in Africa.

When we say “digitization”, you may think that it is just scanning or capturing paper records into a digital format. That’s partially correct, but the actual work cycle of digitization goes beyond what you think. It includes the whole process of transforming the data on paper records into “digital data,” which we can identify, search, access, retrieve, update, and archive electronically.

The steps toward digitization start with categorizing physical (original) paper records (e.g. sorting, listing and boxing) and assessment of the volume of workload.  The depth and potential impact of digitization is huge. The digitized records will reduce errors and transaction costs in public administration. They will also improve government accountability and the quality of national statistics.

Eventually, digitization will support more timely and accurate data to a country’s Open Data Portal. Digital public records data from different government entities could be integrated, and eventually the government will provide more seamless and efficient public service delivery (e.g. births registry linked to issuance of national ID, passport or driver’s license). In addition, the process of “digitization” will result in the creation of digital job opportunities for unemployed youth who have been trained to digitize records.

Through collaboration with the Rockefeller Foundation’s “Digital Jobs in Africa” initiatives, our team delivered a Digitization Capacity Building Program late last year. The main objective of this program was to build the institutional capacity of priority government agencies that are managing critical public records and therefore have a powerful need for digitization.

Inspirational stories from connect:ID – the journey to digital IDs for all

Mariana Dahan's picture
Today marks the end of the connect:ID conference, one of the most influential events in the United States, powered through an alliance with the world’s leading identity industry association.
 
courtesy of connect:ID

I was honored to be invited to speak on the role of identification in the post-2015 development agenda and the World Bank Group's Identification for Development (ID4D) initiative. There was great deal of excitement in the audience hearing about this global agenda.

The questions raised by the attendants touched upon ways of helping the least-developed, conflict-affected countries in the world, where the rates of birth registration and identification are amongst the lowest in the world (e.g. Liberia), to leapfrog to digital ID systems. Would the World Bank Group support such countries build their identification systems basically from scratch?

In this regard, it was interesting to hear the perspectives brought by a fellow panelist at the conference – Tariq Malik, the former chairman and the architect behind the National Database and Registration Authority (NADRA) of Pakistan. Starting almost from scratch, NADRA has massively enrolled the traditionally underregistered communities, including tribal groups, transgender populations and women, becoming a central player in a number of program areas. Under Tariq Malik’s leadership, NADRA has pioneered applications of biometric technology, successfully administering smart card programs for disaster relief programs and financial inclusion schemes for the underserved.

On the road to Open Data: glimpses of the discourse in India

Isha Parihar's picture

Recently I attended an India Open Data Community meeting organised by the World Bank in New Delhi that brought together government officials, academics, corporates, developers and a few development sector professionals to discuss social and economic Open Data opportunities in India and the emerging partnerships forming around them. 

Organized at the highly regarded Indian Institute of Technology, the meeting was focused on three key areas; experiences of institutions using open data around the world, how organisations need to prepare to tap into the growing potential of Open Data, and how to build and strengthen the community of data users and providers. The aim was to help assess the challenges and opportunities for extracting and using open government data in India, and to then communicate these at a subsequent National Conference on Open Data and Open API. 
 
India – Open Data opportunity
One of the key speakers at the meeting was Professor Jeanne Holm, a senior Open Data consultant at the World Bank and former evangelist for Data.gov in the US. In a brief presentation, she summarized the key reasons for governments’ willingness to open their data. These include improved internal efficiency and effectiveness, transparency, innovation, economic growth and better communication with citizens and other stakeholders.

She highlighted some key observations about the opportunities for Open Data in India: the availability of a vast resource of data; a stable, open source platform for open government data; rich technological expertise and knowledge; and opportunities to design specific data sciences programmes in educational institutions. A rapidly growing community of open data enthusiasts in India, DataMeet, is also shaping the discourse on data and its civic uses and exploring engagement opportunities with a wide spectrum of Open Data users.

How Open Data can fight poverty and boost prosperity in Kyrgyzstan

Roza Vasileva's picture
All around the world, governments are recognizing the value and potential of Open Data. This is clear from the G8’s adoption of an Open Data Charter in June 2013 (with the G20 likely to follow suit), the growing number of countries adopting Open Data initiatives, and the 64 countries that have committed to Open Government Partnership action plans (most of which focus on Open Data). Kyrgyzstan has taken the first steps down this path.
 
Bishkek, Kyrgyzstan
Photo: flickr/pjgardner

The Kyrgyz Government has been implementing the Open Government Policy and has already undertaken several measures, such as creating official web portals for state bodies including Open Budget, Electronic Procurement, Foreign Aid and many others. Through these websites, citizens can find information about public services and activities offered by government ministries and other state agencies.
 
In 2013, based on a comprehensive analysis of Kyrgyz public information resources and in consideration of plans for leveraging ICT for good governance and sustainable development, the government designed an e-Government program and corresponding Action Plan for 2014-2017 with support from the United Nations Development Programme (UNDP). This program was approved by the Kyrgyz government on November 10, 2014.
 
In addition, this year the UNDP provided support to set up an online network for the Prime Minister’s online community liaison offices. This network has 63 connection points nationwide and supplements the Kyrgyz government’s official website by strengthening relations between the government and civil society by informing citizens about ongoing reforms, as well as and challenges that have been resolved for the country’s communities and citizens. This is one of the existing examples of Kyrgyz government utilizing its openness for greater citizen engagement.

Connectivity equals opportunity: PPPs narrow the "broadband gap"

Pierre Guislain's picture
A billboard announces the arrival of high-speed broadband internet
in downtown Nukua'lofa, the capital of Tonga. Photo: Tom Perry / World Bank
You don’t need to be a grandparent or even have a particularly long memory to recall a time when information and communications technology (ICT) devices were luxuries only a few could afford, if not something lifted entirely from the pages of science fiction. Reform of the ICT sector happened fast, both in broadband and mobile, and we all feel it in our personal and professional lives. The extraordinarily rapid uptake of mobile telephony in developing countries is the most compelling element of the
ICT story, but it’s only partly about the technology itself.

The real plot twist lies in why reform took off so quickly. Simply put, the incumbents did not see mobile services as threatening. Telecom companies thought of it as a fancy, add-on service that would be useful for rich people but unthreatening to the standard business model. However, the new technology was able to fill gaps in countries where there was no service at all, and it was able to make very rapid inroads. Elsewhere, people would have gone through a more traditional rollout of fixed network and then mobile; in developing countries, mobile became the main service because incumbent service was so poor. Mobile moved in because the incumbents had not done their job.

This shows that the most important element of progress in ICT is the creation of an environment where competition can flourish. Public-private partnerships (PPPs) are key players in this chapter of the ICT narrative. We see this in articles and interviews throughout Handshake, which examines PPPs in broadband and mobile/telecom (which together comprise our definition of ICT) and the services this infrastructure makes possible. In other words, we’re looking at PPPs whose infrastructure creates connections and whose services deliver connectivity.

What makes a nation smart: the view from Singapore

Yulia Danilina's picture
It is always exciting to learn from innovators. With its vibrant and competitive ICT sector, Internet penetration levels among the highest in the world and advanced ICT infrastructure, Singapore is a global information-communication hub and leader in ICT-enabled solutions.
 
The Infocomm Development Authority (IDA), together with other agencies are working towards Singapore’s vision to becoming the world’s first smart nation. That’s why World Bank Group colleagues were eager to hear from Mr. Chan Cheow Hoe – IDA’s Government Chief Information Officer (CIO) – and his team during their visit to World Bank on September 24, 2014, about their vision of a “smart nation”.
 
Mr. Chan opened the conversation by offering his understanding of the basics: what is “innovation”? Innovation, according to him, is a means to very concrete ends: solving people’s problems. When pursuing innovation in certain areas of life, we should first ask ourselves “what problems are we going to solve?” The answer to this question should guide our search for technologically enabled solutions.
 
A “smart” nation is one whose government employs innovative technologies to effectively respond to its peoples’ needs, improving their social and economic prospects. It does so inclusively, so that all sub-segments of the population benefit. This citizen-centric approach is the key to understanding governance in a smart nation; unlike business entities, the government cannot choose its customers and must serve all citizens. In doing so, the government has to deal with diverse subjects and issues, which adds complexity to the task. For this reason, the government should have a long term view and plan.   

​Smart Africa returns – with a focus on Rwanda

Samia Melhem's picture
Rwandan President Paul Kagame (center) and Minister Jean Philbert
Nsengimana (left) work with children during the recent
"Smart Rwanda Days" conference in Kigali.
“Smart” is in. So is digital. According to President Paul Kagame of Rwanda, “digital innovation has leveled the playing field, making it easy for anyone from anywhere can compete in the global economy. Today, ideas do not have borders and therefore countries cannot be landlocked.”

Earlier this month, the Government of Rwanda convened a “Smart Rwanda Days” conference, bringing together participants from seven countries. During the two-day event, attendees were asked to “take the pulse” of digital development across Africa – as well as within their own countries – and then set concrete roles and responsibilities for current members of the Smart Africa alliance (Burkina Faso, Mali, South Sudan, Rwanda, Kenya, Uganda, and Gabon). The event was co-sponsored by the International Telecommunications Union, the African Union and several private-sector companies.
  The Smart Rwanda Master Plan (SRMP), developed by the government in consultation with representatives of civil society and private sector, in February 2014, calls for better services to citizens through e-government and ICT education at all levels. The Plan includes a specific focuses on broadband networks and tertiary education, as well as fostering investments, innovation and creative local content to strengthen ICT. “Africa is on unstoppable move forward that tremendous progress is being made, but also the room for increasing speed and impact is limitless,” said Jean Philbert Nsengimana, Rwanda’s Minister for Youth and ICT.

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