This was a rare opportunity for these exceptionally busy government leaders from countries including Nigeria, Sierra Leone, Mozambique and Ethiopia to swap experience around the craft of their work. Here are four things that stood out to me from the event:
1. Delivery is about changing the way government works Critics say delivery units step on civil servants’ toes and usurp the proper role of government ministries. But what I heard from delivery unit heads in Nairobi was a focus on enabling the rest of government to function better – more orchestra conductor than security guard. “We’re not a replacement,” said of one of these government leaders. “The ministries need to own this.”
Ray Shostak, former head of the Prime Minister’s Delivery Unit in the UK, reflected that delivery teams across the globe often find they need to gradually convince wary ministry colleagues that they’re there to support, not just hold to account. One delivery unit director at the ADEx described initially being perceived as “the police” and only over time winning people over by stepping in as a problem solver.