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Quote of the Week: Jeff Bezos

Sina Odugbemi's picture

"It’s already too late by the time you’re doing customer service. The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works."

-- Jeff Bezos. As quoted in the Financial Times, July 9, 2012. The Bezos doctrine of ruthless pragmatism.

Photo Credit: dfarber

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