Nowadays, we don’t think twice before ordering an Uber or using Open 311 to report an issue to our municipality. In the developing world, the impact has been even greater. For example, in Latin America and the Caribbean, cellphone coverage increased from about 12 subscriptions per 100 people in 2000 to over 114 in 2014, and
The city of La Paz in Bolivia is piloting a new tool called Barrio Digital—or Digital Neighborhood—to communicate more effectively and efficiently with citizens living in areas that fall within Barrios de Verdad, or PBCV, an urban upgrading program that provides better services and living conditions to people in poor neighborhoods.
The goals of Barrio Digital are to:
- Increase citizen participation for evidence-based decision-making,
- Reduce the cost of submitting a claim and shorten the amount of time it takes for the municipality to respond, and
- Strengthen the technical skills and capacity within the municipality to use ICT tools for citizen engagement.