Kimberly Johns is the Global Lead for Govtech in the World Bank’s Governance Global Practice and Co-Task Team Leader of the World Bank Group’s GovTech Global Partnership. Her work focuses on whole of government digital transformation, digital governance, service delivery and citizen engagement. She has over 15 years of experience working on topics of technology and solutions development, institutional and policy reform. Since joining the World Bank Group in 2007, she has led investment projects focusing on e-government and service delivery in Africa, Europe, and the Middle East and has contributed to a number of reports targeting governance issues including administrative burden, accountability and corruption.
Before coming to the World Bank Group, Kimberly worked in the private sector as an ICT programmer and database administrator developing online applications in Chicago, Illinois. Kimberly holds a Ph.D. in Public Administration (specializing in Science, Technology and Information Policy and Research Methods) from the University of Illinois at Chicago and a Master of Science in Public Service Management from DePaul University. She has published on topics of digital citizenship and has lectured at the graduate level on topics of policy design and analysis, policy implementation and research methods for public service.