Rafael Keenan Mazer
Rafe Mazer is a Financial Sector Specialist with CGAP, based out of Nairobi. His work focuses on the use of consumer research and behavioral insights to develop effective consumer protection policies that reflect the experiences of base of the pyramid consumers. He partners with governments and providers to develop study how consumers understand, choose, and utilize financial products, to inform new approaches to pricing transparency, product disclosure, sales practices and incentives, dispute resolution mechanisms, and financial capability. His work to date includes consumer research in markets such as Ghana, Kenya, Mexico, Malaysia, Nicaragua, the Philippines and Tanzania.