Can prepaid systems become an instrument to improve access and quality of water services to poor people in African cities and towns? Or does prepayment deny poor people more access to water? Do prepaid systems cost too much and impose more technical, affordability and social pressure on service providers already struggling to cope with growing demand? And what do customers think?
As African cities continue to grow at historic rates, basic services like water supply and sanitation are struggling to keep up. Sparked by the continuing challenges experienced by water utilities to connect poor communities to their networks, and to recover the costs of water supply, there has been a notable surge of interest in the use and implications of pre-paid meters for water supply service provision in African cities.