Now that the Nobel Committee has decided to award the prize once again for work in behavioral economics, it is a good time to study the role of disclosure formats for effective consumer protection.
We partnered with CONDUSEF, the financial consumer protection agency in Mexico, and the Superintendent of Banks in Peru to test which types of product disclosures work best for savings and credit products by low-income consumers in Peru and Mexico.
In a lab experiment, low-income consumers were assigned a financial needs profile—such as having to make two withdrawals per month from a savings accounts and two balance inquiries—and then incentivized to choose the product that best fit their needs. In each round of the experiment, we tested different methods for providing summary product information. In Mexico, we tested comparative tables; in Peru, we tested a key facts statement (KFS) designed by the financial institutions; and in both countries we tested.
- Financial Sector