Published on Jobs and Development

Using “Deliverology” to Create Jobs, Boost Growth, and Promote Inclusion – Part 2

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Charles Sabel is ​a Professor of Law and Social Science at Columbia Law School.

Over the past decade, developed and developing countries alike have been experimenting with a new way of delivering government services called "deliverology." This approach facilitates collaboration among people – both inside and outside of government – who normally don’t have to collaborate. Plus it convinces them to do so on a goal that isn’t precisely defined in advance. The JKP recently spoke with an expert on the topic – Charles Sabel, Maurice T. Moore Professor of Law and Social Science, Columbia Law School – to get a sense of how these units are evolving in practice to support economic and development goals.

Grocery shopping, Kuala Lumpur, Malaysia. Photo: 04-12-13 ©World Bank Photo Collection

In Part 2 of this series, Sabel explains how deliverology works, noting that frequent monitoring is a key feature because it facilitates catching problems early, learning from mistakes, and redirecting efforts to stay on track. He also notes that it can be thought of as a form of "anarcho-federalism," because power is devolved to lower entities yet there isn’t any one at the center making the final decisions.

This post was first published on the Jobs Knowledge Platform.


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