Dr. Heike Gramckow is Acting Practice Manager and Lead Counsel with the Justice, Rights and Public Security unit in the Governance Global Practice of the World Bank in Washington, DC, where she advises on justice reform issues and conducts related research. She has been working on justice sector reform issues for nearly 30 years. Before joining the Bank, she was Deputy Director of the International Division of the National Center for State Courts and served as Director for Research and Development for the American Prosecutors Research Institute. Dr. Gramckow has worked with courts, prosecutors, and police in the United States and throughout the world, especially on justice system management and reform. She has directed justice reform programs and assessments, and provided advice to the governments of numerous countries, including Argentina, Bosnia, Bulgaria, Egypt, Germany, Haiti, Hungary, Indonesia, Kenya, Mali, Mexico, Mongolia, Morocco, Nigeria, Papua New Guinea, Romania, Saudi Arabia, Serbia, Syria, the United Arab Emirates, and the United States. In her career, Dr. Gramckow has worked with common law, civil law, Shari’a-based, and customary justice systems. She has trained judges, prosecutors, and court personnel on management, budget and strategic planning, reengineering, and other substantive issues, such as victim assistance, drug case management, juvenile offenders, and domestic violence. She has also provided advice on establishing sustainable mechanisms for continuing education, introducing effective information and communications technology (ICT) solutions and designing good governance structures that support democratic and accountable agencies. Dr. Gramckow holds a law degree and a doctorate in law from the University of Hamburg, Germany. She has taught undergraduate and graduate courses on international criminal justice systems and juvenile justice at American University and the George Washington University in Washington, DC, and is widely published in the United States and internationally.