Kimberly Johns is a Senior Digital Development Specialist in the World Bank’s Digital Vice Presidency. Her work focuses on whole of government digital transformation, digital governance, service delivery and citizen engagement. She has over 20 years of experience working on topics of technology and solutions development, institutional and policy reform. Since joining the World Bank Group in 2007, she has led investment projects in Africa, Europe, the Middle East and South Asia and has published on topics related to GovTech, digital service delivery, digital economy and governance issues including administrative burden and corruption.
Before coming to the World Bank Group, Kimberly worked in the private sector as an ICT programmer and database administrator developing online applications. Kimberly holds a Ph.D. in Public Administration (specializing in Science, Technology and Information Policy and Research Methods) from the University of Illinois at Chicago and a Master of Science in Public Service Management from DePaul University.