Lida Bteddini joined the World Bank’s Middle East and North Africa (MENA) Public Sector Governance Unit in September 2007. As a member of the MENA Public Sector Governance team, she works on operational and analytical projects in a range of MENA countries (including Morocco, Tunisia, Jordan, Iraq and the GCC) focused in the areas of service delivery improvement, government restructuring, transparency and access to information, and civil service reform. She also is involved in World Bank initiatives to stimulate knowledge-exchange among colleagues working on issues of governance and public sector management. Lida holds a Masters degree in International Development and dual-Bachelors degrees in International Relations and Philosophy from the American University of Washington D.C.