Published on The Water Blog

10 steps to developing a communications strategy to help combat COVID-19 (Coronavirus)

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Communications strategy for handwashing during COVID-19 Communications strategy for handwashing during COVID-19

Co-authored by: Valerie Curtis, Robert Dreibelbis, Myriam Sidibe, Jason Cardosi, Chris Bonell, Kaposo MwambuliSian White, and Robert Aunger.


Whether it’s hand hygiene, physical distancing, disinfecting surfaces, wearing masks, or reaching out to protect the most vulnerable, behavior change has a key role to play in tackling the COVID-19 (coronavirus) pandemic. That’s why a new brief from the World Bank, London School of Hygiene & Tropical Medicine, Harvard Kennedy School and Project Clear provides guidelines and principles to help governments develop national communications strategies for behavior change.

The brief draws from academic literature, recent research, analysis of existing initiatives, and examples from projects across the world to offer 10 essential components for rapidly developing a communications strategy to combat COVID-19:

  • Step 1 - Set up a communications task force. An agile and action-oriented task force, headed up by a national focal point, is needed to execute the strategy and should include representatives from the Ministry of Health, the private sector, media, behavioral scientists, and creative and communications specialists.
  • Step 2 - Mobilize resources, including from the private sector. Core government funding for COVID communications needs to be mobilized rapidly and can be complemented with help from donors and from the private sector, who have many relevant skills to offer.
  • Step 3 - Define which behaviors need to change and by whom. Campaigns need to be specific and clear about what behavior they want people to adopt. Hand hygiene and physical distancing are key to interrupting COVID-19 transmission in the community, as shown below.
  • Step 4 - Review what is being done internationally and locally. Country programs need to be aware of global developments, gathered from authoritative sources including WHO, Compass, the World Bank and Hygiene Hub. The task force also needs to map all existing national efforts, as well as quickly counter misinformation.
  • Step 5 - Review what is known about the drivers of risk behaviors and rapidly fill in knowledge gaps. An effective national plan needs to engage the population with messages that are new and surprising in order to grab people’s attention. The communications must motivate action by making the behavior something that people will want to do. Above all, the advocated behavior has to be possible. Rapid in-depth research into what people are doing and why, especially in vulnerable or marginalized groups, is vital.

  • Step 6 - Produce a creative brief and theory of change. A creative brief is the guiding document that sets out the problem, purpose, objectives, target behaviors, audience characterization, channels of communication, persuasive argument, tone, personality, measures of impact, and the materials required from the creative team.
  • Step 7 - Develop a unifying national brand. Governments need to brand their national campaigns to help establish trust and credibility and ensure coherence. The logo should be based on existing government brands but have new, eye-catching elements, while the slogan should encapsulate the primary insight of the campaign.
  • Step 8 - Deploy using the most relevant channels for the target audiences. Content may take various forms, including TV and radio commercials, memes for social media, or content for existing TV and radio shows.  The aim is to generate discussion and social media sharing – for messaging to go viral, it must be worth sharing.
  • Step 9 - Rapidly pre-test and continually revise materials. In emergency conditions, some pre-testing, for example through phone calls with small samples of target audiences, is possible – allowing course corrections before materials are released. Content will need to be revised and refreshed often, since the impact diminishes as surprise fades and circumstances evolve.
  • Step 10 - Monitor, evaluate, and share lessons. Continual monitoring of the effect of communications on behavior and behavioral indicators is essential, even if the circumstances of a pandemic make this challenging.

The pandemic has focused attention on the vital importance of behavior change. However, behavior change is not just a matter of providing information; it requires strategies to ensure that people pay attention, and that they want to, and can, change their behavior. To achieve this, behavior change communications need to be surprising and cause a re-evaluation of the behavior so that individuals will be motivated to act. Performance of the behavior should be enabled.

Strategic planning is hard in a pandemic, but is achievable, can be rapid, and will pay off in terms of program effectiveness. Following the above guidance can help governments encourage citizens to choose better behaviors now and sustain them into the future.


Jennifer J. Sara

Global Director, Climate Change Group, World Bank

Soma Ghosh Moulik

Practice Manager, World Bank

Martin Craig Hall

Communications Officer, Water Global Practice of the World Bank

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