Published on Digital Development

Call for Feedback: How-To Note on ICT-Enabled Citizen Feedback Loops

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The review process for this How-to Note has ended. The paper has been downloaded 47 times and we received 5 comments.

We are grateful to the many reviewers for their valuable comments. The author will carefully review and consider all comments when finalizing the note. The final version of the How-To Note will be published on the Open Development Technology Alliance website and announced in the World Bank blog forum

The Open Development Technology Alliance (ODTA), in collaboration with the World Bank's OPCS' Governance and Anticorruption Team (GAC) and the Social Development Network (SDV), is holding a consultation period to invite feedback on four short How-To reports. These draft papers explore the role information and communication technologies (ICTs) can play to enhance governance, strengthen social accountability mechanism and ultimately improve development outcomes.

You are invited to download and review the how-to note, "ICT-Enabled Citizen Feedback Loops," and submit your feedback in the comments section below.

ICT-Enabled Citizen Feedback Loops

Download the report »

About the note: The rapid spread of (ICTs) presents an attractive opportunity to collapse communication barriers and amplify the voices of citizens in development. ICT enabled citizen feedback mechanisms need to address more than platforms if they are to succeed, however. This note provides a guiding framework of five key components that should go into architecting technology enabled citizen feedback systems, as well as tools for project staff to identify and manage risk in order to maximize their success.


To learn more about this How-To series, click here.




Samhir Vasdev

ICT innovation specialist

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