Published on The Water Blog

IBNET: Water and sanitation utility costs, charges and performance data at your fingertips

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Turning on the faucet: the water supply system in
Bella Vista, Las Lomas, province of Cocle, Panama.
Photo credit: Gerardo Pesantez / World Bank

Ask your child: “Where does our water come from?” And many of them might roll their eyes at being asked such a silly question, and tell you: “Water comes from the tap.”

But how? What is the name of the company that provides the service to you? How much does your water service cost? Is it expensive? Where does your wastewater go? Is it treated prior to discharge? How many people get water from the utility in your town? 

You can find answers to these and many other questions on our global website Go to its performance database or its separate tariff database and get your answers! You can be one of nearly 8,000 people that visit the site each month to access a set of standard reports for a range of comparisons, benchmarking and assessments for more than 5,000 water utilities from 150 countries.

The International Benchmarking Network of Water and Sanitation Utilities (IBNET) has evolved from the pioneering works of the International Water Association in 1992-1997, and was adapted for utilities in developing countries. It provides standard definitions for data and indicators, calculation rules for each of the indicators, as well as aggregation mechanisms to compare between utilities and groups of utilities within countries, regions and the world.  

If you or your colleagues are preparing a project in a specific country or utility, then IBNET will give you information on your utility , allow you to make a standard report, and get rich information on water services in that country or utility, incuding coverage, leakage levels, collection rates and tariffs. All information is standardized; it can be downloaded and can be embedded into your reports.

A separate tariff database gives you a chance to get information on domestic tariffs from 190 countries. It gives you information on water price for different types of consumers, tariff structures, and most importantly, sources of all information can be checked, verified and updated. Here you can see where water is the most expensive, or where it is free of charge.

The IBNET team spends a lot of time on data quality. Our tools have more than 70 filters that prevent the input of wrong information and inform us of outliers and duplicates. We also have a data verification protocol that allows more rigorous checks on data quality.

IBNET is the tool of choice for more than 20 on-going projects in the Bank . Every year this number is increasing. IBNET tools are expanding further, and are becoming true international instruments: utilities, international and national water utility associations like,, etc. are all using IBNET.

Please get answers for your questions on water and your water company!

We would be very happy if you use IBNET!

We would be even happier if we can join forces and add more information to IBNET. Share your project data with us to make it available to the water community to fulfill the noble goal of providing water for all.

Please come get in touch with us,

Alexander and Aroha


Alexander Danilenko

Senior Water and Sanitation Specialist, Water Global Practice, World Bank

Aroha Bahuguna

Water Supply and Sanitation Specialist, World Bank

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